Job Introduction
Do you have an appetite for customer satisfaction and all things tenancy?
We’re on the lookout for someone to join our New Customer Team as our fixed term End of Tenancy Administrator, who will play a key role in delivering a seamless service to our customers when they move on from us.
You can work where, when and how you want with our hub, home, roam approach around the Yorkshire region. Reporting to our New Customer Manager, this is a fantastic opportunity to join us at an exciting time, and be part of our supportive and pro-active teams who get stuff done!
What we’re all about
Here at Yorkshire Housing our customers are at the heart of what we do – we call it being customer obsessed.
In a nutshell we own and manage nearly 20,000 homes (and counting) across Yorkshire, and our mission is to make it possible for our customers to have a place they’re proud to call home.
We have huge growth plans, and that means we need someone who can support customers on their final leg of their journey with us…keeping the YH standards high throughout.
What you’ll be getting up to
With your customer centric approach, you’ll be responsible for coordinating the end of tenancy process to ensure customers receive a positive and professional experience, when leaving a YH home.
You’ll ensure that customers have the right information at the right time to ensure they leave their homes in the right way, and be working with lots of other internal teams including Empty Homes, Income and New Customer Teams.
This is the sort of role where you’ll get to work with different teams across the customers homeownership journey, looking to really improve our overall service delivery.
You’ll be confident making decisions, and communicating with customers so we understand the reasons they wish to leave our homes, enabling us to review and make changes when and where appropriate.
Working collaboratively with the income and repairs team regarding the rent account, you’ll check any unprotecting bonds, rent credits, holding fees and any outstanding repairs.
The end of tenancy process can sometimes be a difficult one for people so you’ll need to be considerate and show empathy to all as this part of their journey, or their next of kins journey has ended.
As you can imagine, the full job description includes lots more detail so do check it out.
Sounds good? Here’s what we need from you…
The answer is simple - if you are hardworking, focused and ready for a new challenge, we would love to hear from you.
The below would also be great:
- Passion to help customers and have a customer obsessed approach.
- Ability to talk to and liaise with customers effectively to provide a seamless customer journey.
- Ability to think on your feet and have a solution focussed attitude.
- IT and social media savvy
- Be flexible and adaptable to meeting customer needs with great organisational skills
- Able to work on own initiative, prioritise and manage workload
- Excellent attention to detail and able to present written and numerical information accurately.
- Personal values and approach that align with YH’s values.
- An understanding of Equality, Diversity and Inclusivity and how this is applied through our service to customers.
Ideally you will also have –
- Experience in Lettings within Social Housing, with a real empathy for the customer.
- Experience with dealing with difficult conversations
Full details and requirements can be found on the attached job description.
What’s in it for you?
In return, we offer a salary of £25,938.64 per annum - for 35 hours per week, 25 days annual leave (rising annually to 30 days) plus Bank Holidays.
We also work (truly) flexibly, and believe work is something you do, not somewhere you go.
But that’s not all. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
Our people’s health and wellbeing is one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
So, now you’re really interested?
At Yorkshire Housing, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
We know that not all candidates will meet every single desired requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you, please go ahead and apply!
If you require any additional support with your application, or have any further questions, please contact our lovely recruitment team via email at recruitment@yorkshirehousing.co.uk.
The fine print
The closing date for applications will be 1st August, but we might close it early if we get lots of fab candidates, so don’t hang around.
