Job Introduction
Are you passionate about putting customers at the heart of everything you do? Do you have a flair for building relationships and inspiring teams to deliver an outstanding customer experience? If so, then this could be the role for you!
We’re on the lookout for a motivational Customer Engagement Manager to join our Place team. If you’re ready to drive engagement, amplify customer voices, and create meaningful change, we’d love to hear from you!
About Yorkshire Housing
You can probably already tell that we’re not your typical housing provider! With around 20,000 homes (and more in the pipeline), we’re on track with our growth plan to build 8,000 new homes across Yorkshire.
We’re dedicated to creating exceptional customer experiences along the way and are on a mission to build a culture that prioritises excellence, innovation, and customer obsession. Our Place team are right at the heart of that.
In this role, you’ll have the opportunity to make a real difference. You’ll help shape our services, work with a passionate team, and lead initiatives that foster a sense of community and place.
What will I be doing?
Reporting to the Director of Places and Customer Engagement, you will lead and inspire a dedicated team to develop and implement purposeful, inclusive strategies that amplify the voice of our customers and enhance their experience. You’ll play a pivotal role in ensuring that customer feedback shapes the design and delivery of our services, helping to create a positive and engaging community environment. We’ve broken down some key responsibilities here:
Champion Customer Relationships: Build strong, inclusive connections with customers and stakeholders, ensuring their voice is heard and valued across YH.
Innovate and Implement Engagement: Drive innovative approaches to engage customers through events, surveys, focus groups, and digital platforms, ensuring a high level of satisfaction and loyalty.
Shape and Monitor Performance: Track key performance metrics, presenting insights and driving improvements to ensure we exceed customer expectations.
Lead and Inspire: Empower your team with coaching and development opportunities, fostering a collaborative environment that thrives on service excellence and innovation.
What do you need from me?
- A proactive and results-oriented leader with a track record of delivering effective engagement strategies.
- Strong communication skills and the ability to present confidently and effectively in person and digitally.
- An understanding of Diversity and Inclusion, with the ability to embed this into service delivery.
- Knowledge of housing regulations and a commitment to upholding high standards.
Take a look at the Role Profile which has lots more details!
What’s in it for you…
This a full time, permanent role with a salary of £49,363 plus a £2000 car allowance per annum, 25 days annual leave (rising annually to 30 days) plus Bank Holidays.
We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
Now you’re really interested?
At YH, we’re actively building a working environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
We know that not all candidates will meet every single requirement. If your experience looks a little different from what we’re looking for and you think you can bring value to the role, we’d love to learn more about you so please apply!
If you require any additional support with your application, or have any further questions please contact our fab recruitment team via email at recruitment@yorkshirehousing.co.uk
The fine print
The closing date for applications will be the 24th of October 2024, but we might close it early if we get lots of great candidates, so don’t hang around.
If you’re applying for this role internally, you must inform your current line manager (it’s the right thing to do!).
Attached documents
