Job Introduction
At Yorkshire Housing we’re transforming the way we operate. We’re levering new technologies to deliver a pre-emptive customer experience and creating an innovative environment for colleagues. It's a big change and it’s really exciting. So, we’re thrilled to be on the hunt for an experienced Test Analyst (Salesforce).
We’ve started on our journey to develop and roll out Salesforce across YH. It’s the first big step in our bid to revolutionise our customer and colleague experience. This is a great opportunity to work closely with the Applications team and the wider change team, to guide us on that journey.
Reporting to the Applications Manager, you will be part of the biggest change YH has ever seen, a real opportunity to make a huge difference!
Interested yet? Read on..
About Yorkshire Housing
Here at Yorkshire Housing our customers are at the heart of what we do – we call it being customer obsessed.
In a nutshell we own and manage nearly 20,000 homes (and counting) across Yorkshire, and our mission is to make it possible for our tenants to have a place they’re proud to call home.
We have huge growth plans and are transforming the we way work. Part of that involves identifying new technologies to provide a pre-emptive customer experience. In this exciting new role …that is where you can help to deliver this vision!
What will you be doing?
As a Test Analyst, you will be responsible for ensuring the quality and reliability of our systems through comprehensive software testing and analysis. You will have a vital role in ensuring the successful delivery of projects, including phased implementation and continuous improvement for our Salesforce platform as part of an ambitious transformation project.
Your primary focus will be on designing and executing test plans, identifying defects, and collaborating with the project, development, and business teams to provide feedback and resolve issues to meet fixed deadlines. You will be a key member of the team, working collaboratively with colleagues across the organisation.
You’ll also Design, develop, and execute comprehensive test plans, test cases, and test scripts based on project requirements and specifications, ensuring standards, principles, and appropriate techniques are followed. Alongside this you’ll conduct various types of testing, including functional, regression, integration, performance, and usability testing, to ensure software quality and reliability.
If you can see yourself doing this, and more, you can read more detailed information in the attached role profile.
We believe work is something you do not somewhere you go, you will have the flexibility to work from our hub, your home or while roaming as meets the needs of our business (this will include travel across Yorkshire from time to time).
So, what do we need from you?
- You’ll have a strong understanding of testing methodologies, excellent analytical skills, and a passion for delivering high-quality software products to ensure user and business needs are met.
- You’ll be familiar with CRMs and latest platforms such as Microsoft or Salesforce, as well as having experience of associated tools, and an understanding of integration platforms and API principles.
- As a confident member of the team, you will have excellent communication and collaboration skills, with the ability to understand user needs, and be adaptable in your approach to providing support and guidance to colleagues across the business.
- Proven experience as a Test Analyst or in a similar role, preferably in an organisation undertaking large scale transformation projects implementing new technology and latest platforms such as Microsoft or Salesforce.
- Experience of evaluating and testing defects to ensure acceptable resolutions are met.
- Strong understanding of software testing methodologies, principles, and practices.
- Familiarity with various types of testing, such as functional, regression, integration, UAT.
- Ability to work independently and efficiently manage time and priorities.
- Eagerness to develop own skills, adapt to change, and complete relevant software training.
It would be a bonus if you have:
- ISTQB or other relevant certifications.
- Extensive experience as a Test Analyst or in a similar role, with a specific focus on Salesforce platform testing.
- Experience with Salesforce-specific testing tools and frameworks, such as Selenium, ApexUnit, or Salesforce DX.
- Salesforce certifications, such as Salesforce Certified Administrator, Salesforce Certified Platform App Builder, or Salesforce Certified Platform Developer, are highly desirable.
- Strong knowledge of Salesforce platforms, including Sales Cloud, Service Cloud, Community Cloud, Field Service and others.
- Housing sector knowledge or experience of working in a similar organisation.
- Educated to a high level in a relevant subject area, or other equivalent qualification through training or experience.
What’s in it for you…
We offer an excellent salary £38,875 per annum for a 35-hour week plus 25 days annual leave (rising annually to 30 days) plus Bank Holidays.
That’s not all - we offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few. We also promote a flexible approach to work and a real focus on your development with a number of internal and external training opportunities.
One of our biggest priorities is the wellbeing of our colleagues and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
So, now you’re really interested?
At YH, we’re actively building a work environment that’s inclusive as well as diverse. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
We know that not all candidates will meet every single desired requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you, please go ahead and apply!
If you require additional support with your application, or have any questions, please contact us by email - recruitment@yorkshirehousing.co.uk.
The fine print
The closing date for applications will be the 26th of September 2023 - don’t wait to get your application in as the role may close early!
If you are applying for this role internally, you must inform your line manager.
