Tenancy Coach

Job Introduction

We’re super excited to be on the lookout for Tenancy Coach to join our team! 

As our Tenancy Coach, you’ll be at the heart of our mission, empowering people to sustain their tenancies and thrive in their communities. At Yorkshire Housing, we’re all about helping our customers live comfortably and independently in homes they’re proud of. 

We’re dedicated to creating communities where people can thrive, not just reside. By putting people at the heart of everything we do, we ensure that support doesn’t stop at the front door we’re here to guide, encourage, and uplift each individual on their journey to sustainable, fulfilling tenancies. If you share our passion for making a real difference, you’ll find Yorkshire Housing to be a place where your work matters and your impact is celebrated. 

Sounds right up your street doesn’t it?... Read on for more info! 

What you’ll be doing

• Delivering tailored tenancy support to existing and future customers, helping them develop the skills and confidence to maintain their homes.
• Working with customers to set achievable, goal-focused plans that promote independence and wellbeing.
• Providing expert advice, information, and signposting to ensure customers have everything they need for a successful tenancy.
• Building strong relationships with internal teams and external partners to deliver the very best service.
• Acting as an ambassador for Yorkshire Housing, raising the profile of our Tenancy Coaching service across the organisation and beyond.

What you’ll bring

• Experience in social housing and/or support sectors, with a passion for doing the right thing for customers.
• A good understanding of the challenges faced by at-risk customers and the barriers to tenancy sustainment.
• Knowledge of welfare benefits, budgeting, safeguarding, and employment pathways.
• Excellent communication, advocacy, and negotiation skills.
• Organised, self-motivated, and able to work flexibly—whether you’re in the hub, at home, or out and about.
• A full UK driving licence and access to a car for business use.

Bonus points if you have:

• A Level 3 (or above) Certificate in Housing
• Coaching qualifications or experience
• Skills or training in counselling or mediation

Why apply?

Its’s more than a job—it’s a chance to support our customers with impact, grow your career, and help shape the future of Yorkshire Housing. We celebrate diversity and inclusion, and we want everyone to feel free to be themselves at work. If you’re ready to make a positive impact and have fun while you’re at it, we’d love to hear from you!

This a full-time (35 hours per week) permanent opportunity with a salary of £34,972.21 plus £2,000 car allowance per annum, for a 35 hour week plus 26 days annual leave (rising annually to 30 days) plus Bank Holidays.  

We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few. 

Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional. 

Find out more about our employment perks here! 

Now you’re really interested? 

At YH, we’re actively building a working environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting communities we serve, so we welcome and encourage candidates from all backgrounds for this role.  

We know that not all candidates will meet every single requirement. If you’re experience looks a little different from what we’re looking for and you think you can bring value to the role, we’d love to learn more about you so please apply! 

If you require any additional support with your application, or have any further questions please contact our fab recruitment team via email at recruitment@yorkshirehousing.co.uk    

The fine print   

The closing date for applications will be 05.10.25, but we might close it early if we get lots of great candidates, so don’t hang around.  If you’re applying for this role internally, you must inform your current line manager (it’s the right thing to do!).    

FYI – this role requires a basic DBS check.