Job Introduction
Technology is a cornerstone for Yorkshire Housing’s ambitions to become the most innovative housing organisation in the country. To help us get there, we need excellent foundations in place.
We’re recruiting for two Service Desk Analysts to provide top-notch, first-line technical support to our ICT users. This is a customer-focused role where you'll use your tech skills and great communication to sort out issues and handle service requests. It's all about making sure our teams get the support they need, in a way that’s clear and helpful.
We believe work is something you do, not somewhere you go so if you want to work for a company who are truly flexible and where you are valued then this could be the role for you!
What we’re all about
You can probably already tell that we’re not your typical housing provider! With around 20,000 homes (and more in the pipeline), we’re on track with our growth plan to build 8,000 new homes across Yorkshire.
We’re dedicated to creating exceptional customer experiences along the way and are on a mission to build a culture that prioritises excellence, innovation, and customer obsession.
What will you be doing?
As a Service Desk Analyst, you’ll be part of a great team. You’ll be reporting to a Senior Service Desk Analyst, working alongside a group of tech-savvy pros to provide first-line support to colleagues across the business. Whether it’s a technical issue, a software hiccup, or a simple service request, you’ll be the person they turn to for a solution. You’ll also be keeping an eye on tasks, making sure to prioritise them based on urgency and in line with our service level agreements.
Your support will help teams across different areas of the business feel confident and empowered using our technology to its fullest.
Already feel this is the role for you? There’s much more useful information you can read in the Role Profile!
Who are we looking for?
The answer is simple - if you are hardworking, driven and ready for a new challenge, we want to hear from you. We’re also looking for the following:
- Great problem solving skills and an ability to think outside the box
- Experience working in a Service Desk role
- Experience with Microsoft Intune, Entra and Active Directory
- Experience with Microsoft Windows 10/11 and Mac OSX operating systems
- Good understanding of ITIL environment
- Comprehensive experience in Microsoft products and the ability to explain technical issues to non-technical colleagues
Working in this role, you will be part of a rolling rota, working shift patterns between 0800 – 1600 and 1000 – 1800, Mondays - Fridays. This is to ensure that our Service Desk is covered during operating hours.
The role is predominantly home-based, but you will be required to work an average of one week per month on site in our Leeds City Centre Hub. Any travel expenses incurred will be re-imbursed.
Check out the attached role profile for more info!
We are looking for candidates who demonstrate a genuine interest in this role and have taken the time to research the position and Yorkshire Housing. Please ensure your application reflects your enthusiasm and effort to stand out.
What’s in it for you?
We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
Now you’re really interested?
At YH, we’re actively building a working environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
We know that not all candidates will meet every single requirement. If you’re experience looks a little different from what we’re looking for and you think you can bring value to the role, we’d love to learn more about you so please apply!
If you require any additional support with your application, or have any further questions please contact our fab recruitment team via email at recruitment@yorkshirehousing.co.uk
The fine print
The closing date for applications will be 21st November 2024, but we might close it early if we get lots of great candidates, so don’t hang around.
Interviews are scheduled to take place on 28th & 29th November 2024.
If you’re applying for this role internally, you must inform your current line manager (it’s the right thing to do!).
Attached documents
