Job Introduction
Calling all experienced Salesforce Administrators! If you love all things change and project delivery, then you we might just have the perfect role for you.
We are excited to be on the lookout for an experienced Senior Salesforce Administrator.
This role will give you the opportunity to work in a business partnering style with stakeholders across the business. We are looking for someone who really gets how people tick and can work with SME’s, and Business Owners to help guide and support the business on our Salesforce journey.
As a Senior Salesforce Administrator, you’ll have a critical role in delivering our vision and taking accountability for support and maintenance across the Salesforce platform as phased implementation and continuous improvement work is deployed. You’ll be a key member of the team, working collaboratively with colleagues across the organisation.
With big plans for the future, it’s a really great time to be joining YH and a fab opportunity to make a real difference!
About Yorkshire Housing
Here at Yorkshire Housing our customers are at the heart of what we do – we call it being customer obsessed.
In a nutshell we own and manage nearly 20,000 homes (and counting) across Yorkshire, and our mission is to make it possible for our tenants to have a place they’re proud to call home.
We have huge growth plans and are transforming the way we work, and we need someone who can help us ensure business readiness for change…could this be where you come in?
What will you be doing?
You’ll help to lead a team of Salesforce Administrators and support the technology, business, and project teams with ongoing maintenance and end user support, in addition to the transition of phased implementation into BAU, new features, evaluating continuous improvement work, managing defects, and deploying small change, whilst developing a style and culture which encourages and motivates the team to deliver.
Also, you’ll take responsibility for supporting and maintaining our Salesforce solution as it continues to grow. You will ensure security modelling is adhered to with appropriate end user permissions, as well as providing support and guidance, by working to achieve defined SLAs to meet business needs.
You’ll work closely with the Applications Manager, Senior Salesforce Developer, Test Lead, training teams and relevant stakeholders to help shape internal procedures, and plan appropriate tasks associated to agreed SLAs and key dependencies.
Ensuring all Salesforce technical and functional design documents are updated to agreed procedural standards and are shared accordingly with the appropriate technology and business teams, including handover acceptance in to BAU support from development and project teams will play a big part of your new role.
We’ll need you to lead and execute Salesforce administrator configuration changes such as flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards and reports, as well as routine maintenance tasks, using best practice and provides support and guidance to members of the team.
If you can see yourself doing this, and more, you can read more detailed information in the full job description.
We believe work is something you do not somewhere you go, you will have the flexibility to work from our hub, your home or while roaming as meets the needs of our business (this may mean you need to travel around Yorkshire from time to time).
So, what do we need from you?
- Proven experience of working in a similar role with a record of success in this field.
- Extensive Salesforce product knowledge and at least 5 years of Salesforce Administration hands-on experience with Sales Cloud and Service Cloud including all aspects of Salesforce administrator configuration changes, release updates, and health checks.
- Salesforce certifications, such as Salesforce Certified Administrator, Advanced Administrator, and Salesforce Certified Platform App Builder.
- Demonstrate enhanced analytical, problem-solving, and logical skills, with the ability to lead others.
- Understanding and experience of security management, auditing, and Salesforce security review scheduling.
- Experience of environment management, release management, cutover and hypercare activities.
- Good people management skills with a genuine interest in supporting and developing people, able to allocate resources, clearly articulate goals, lead and motivate, and help team members reach their potential.
- Good knowledge and understanding of basic triggers and programming languages such as Apex code.
- Previous experience of working in an organisation undertaking large scale transformation projects and implementing new technology.
- Strong and confident communicator, able to collaborate and engage with stakeholders and colleagues to present solutions and provide relevant information.
It would be a bonus if you have:
- Experience of MuleSoft's Anypoint Platform
- Housing sector knowledge or experience of working in a similar organisation
- Additional Salesforce certifications, such as Certified Platform Developer or Certified User Experience (UX) Designer
- Additional Salesforce experience such as Field Service
- Degree level education in a relevant subject area, or other equivalent qualification through training or experience
What’s in it for you…
We offer an excellent salary £60,000 per annum for a 35-hour week plus 25 days annual leave (rising annually to 30 days) plus Bank Holidays.
That’s not all - we offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few. We also promote a flexible approach to work and a real focus on your development with a number of internal and external training opportunities.
One of our biggest priorities is the wellbeing of our colleagues and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
So, now you’re really interested?
At YH, we’re actively building a work environment that’s inclusive as well as diverse. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
We know that not all candidates will meet every single desired requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you, please go ahead and apply!
If you require additional support with your application, or have any questions, please contact us by email - recruitment@yorkshirehousing.co.uk
The fine print
The closing date for applications will be the 22nd October 2023 - don’t wait to get your application in as the role may close early!
If you’re applying for this role internally, you must inform your line manager.
