Schemes & Supported Housing Manager

Job Introduction

At Yorkshire Housing, we believe everyone should have the opportunity to live independently in a safe, supportive and welcoming home. That’s why we’re looking for a passionate and experienced Schemes and Supported Housing Manager to lead our services for customers aged 55+ and those living in supported housing.

As our Schemes and Supported Housing Manager, you’ll have the unique opportunity to transform lives and build thriving communities. Your leadership will be crucial in ensuring our services don’t just meet expectations, but exceed them, providing an outstanding quality of life for our customers. You’ll have the autonomy to innovate and the support to bring your vision to life, creating a truly inclusive environment where everyone feels valued and at home.

Why this role rocks:

You’ll lead a passionate team of managers, scheme staff, activity coordinators and supported housing officers, ensuring our customers receive a personalised, empathetic and high-quality service that reflects their individual needs and preferences.

In this role you’ll be at the forefront of delivering customer-obsessed services across our older people’s schemes and supported housing accommodation. That means:

• Leading and inspiring a dispersed team to deliver excellent performance, aligned with Yorkshire Housing’s values and customer expectations.
• Creating a culture where customers feel heard, supported and empowered to live independently in safe and inclusive communities.
• Ensuring compliance with all relevant legislation and regulatory standards, including health and safety, fire prevention and safeguarding.
• Acting as a Designated Safeguarding Person, providing guidance and support to colleagues and embedding learning across the service.
• Building strong relationships with local authorities, commissioners and other partners to ensure our services are aligned with customer needs and contractual obligations.
• Driving service improvement and innovation, using customer feedback and data insight to shape future delivery.
• Managing budgets, contracts and resources effectively to ensure value for money and sustainable service delivery.
• Supporting the development of vibrant scheme communities through resident-led activities and wider community engagement.
• Leading on business continuity planning to minimise disruption and maintain service quality during unexpected events.

What we’re looking for

We’re on the hunt for someone who’s got a mix of strategic smarts, operational leadership flair, and a real love for customer service. Here’s what we’re after:

• A relevant professional qualification in housing or a related field.
• Top-notch knowledge of safeguarding, especially in settings for older people and supported housing.
• Proven track record in leading and developing high-performing, remote or dispersed teams.
• Excellent communication and people skills, with the ability to engage confidently and empathetically with everyone.
• A collaborative spirit and proactive approach to working across teams and services.
• Experience in managing change, driving service improvements, and fostering a culture of continuous learning.
• Confidence in managing budgets, contracts, and performance in a regulated environment.
• A good grasp of how technology and innovation can boost service delivery.
• A strong commitment to equality, diversity, and inclusion in all you do.

 And if you’ve got these, even better:

• A professional coaching or management qualification.
• Experience working directly with older or vulnerable customers.
• Experience in contract management.

Why you’ll love working here:

We’re a modern, forward-thinking housing provider with a strong social purpose. We don’t just want to provide homes — we want to create communities where people feel safe, supported and proud to live. We’re values-led, people-focused and always looking for ways to do things better

We’re building a culture where everyone feels welcome, supported, and free to be themselves. And we’re serious about equality, diversity, and inclusion—because we know we’re better when we reflect the communities we serve. If you’re all about creating great experiences, love a bit of variety, and want to work somewhere that values people and purpose—we want to hear from you.

If you’re ready to lead a service that puts people first and helps shape the future of supported housing in Yorkshire, we’d love to hear from you. Apply now and help us make a lasting impact.

The important bits:

This a full-time (35hours per week), £49,752 plus £2,000 car allowance per annum, for a 35 hour week plus 26 days annual leave (rising annually to 31 days) plus Bank Holidays.   

We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.  

Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.  

Find out more about our employment perks here!  

 Now you’re really interested? 

At YH, we’re actively building a working environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting communities we serve, so we welcome and encourage candidates from all backgrounds for this role.   

We know that not all candidates will meet every single requirement. If you’re experience looks a little different from what we’re looking for and you think you can bring value to the role, we’d love to learn more about you so please apply!  

If you require any additional support with your application, or have any further questions please contact our fab recruitment team via email at recruitment@yorkshirehousing.co.uk   

The fine print   

The closing date for applications will be 03.08.25 , but we might close it early if we get lots of great candidates, so don’t hang around.  Keep an eye out on your emails as we’ll be in touch pretty soon after the role closes! 

Just so you know we don’t tend to just do a traditional interview here; we use a variety of methods to make sure we get the best out of people applying for us. Key dates for this role are 11.08,14.08 & 15.08 (first stage) and 21.08 & 22.08 (second stage) make sure your diary is free before applying!

If you’re applying for this role internally, you must inform your current line manager (it’s the right thing to do!).   This role requires an enhanced DBS check.