Job Introduction
We're recruiting for a super Scheme Manager to join our brilliant Customer Independence Team. You’ll take a leading role in the day to day running of Yorkshire Housing’s schemes in the Huddersfield area.
You’ll provide support and signposting, and be responsible for premises management, liaising with other Yorkshire Housing teams and third-party organisations that provide care and other services to our customers.
Your key objective will be to support a vibrant community within the scheme, promoting independence and choice for our customers.
And what about us?
You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. Yes, we own and manage nearly 20,000 homes (and counting) across Yorkshire and make it possible for current and future customers to have a place they’re proud to call home, but we’re also all about making a positive difference in people’s lives.
We are transforming our business by investing in people, processes and technology to deliver a consistently great experience for our customers. This role is one of a group of new leadership roles that have been created to make this happen.
We have a real focus on keeping our customers as independent as possible, and need superstars like you to help make that happen.
What you’ll be getting up to
Your days will be varied and you’ll be really getting involved in life at the Schemes. Housing Management will include marketing, lettings, dealing with low level ASB, rent queries and service charge reviews.
Customers support is also a key element, and you’ll be overseeing use of the buildings for social activities, wellbeing support, and working with other colleagues and agencies to support customer independence.
You’ll also be responsible for overall management of health and safety on scheme, including fire safety tests and audits. Ensuring all risk assessments are completed and regular checks are carried out and documented appropriately in accordance with Yorkshire Housing’s Health and Safety and Fire Safety policies and procedures.
You’ll be part of our on-call rota to provide out of hours support and advice at our sheltered schemes too.
Of course the full job description will have a full breakdown of responsibilities and requirements, so do check out the attached role profile.
Are you interested yet? Here’s what we need from you…
- You’ll have experience in supporting older and/or vulnerable customers
- Naturally, you’ll be customer obsessed and be friendly, approachable and enthusiastic
- You’ll have an in-depth knowledge of the services on offer to these customers along with care and support packages
- Excellent communication and interpersonal skills with the ability to manage challenging situations demonstrating empathy, sensitivity and diplomacy.
- Organised, proactive and self-motivated with the ability to keep accurate records, work independently without supervision; managing and prioritising your own workload.
- Being resilient and adaptable to a changing and varied workload and able to plan and be flexible to deliver to a person centred service to agreed timescales, goals and priorities.
- You must hold a current, valid UK driving license and have access to a car for business use
- You’ll be a strong communicator and have experience in partnership working
- You’ll be comfortable using Microsoft Office software
It would be a bonus if you have…
- Housing management experience
- Experience in working as a Scheme Manager for over 55s
- Experience and knowledge of Health and Safety / Fire Safety in a communal living environment
For a full breakdown of responsibilities and requirements, check out the attached job description.
What’s in it for you?
In return, we offer £32,646.25, plus £2,000 car allowance per annum for a 35 hour week. You’ll get 25 days of annual leave (rising annually to 30 days) plus Bank Holidays.
But that’s not all. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
Our people’s health and wellbeing is one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
So, now you’re really interested?
At Yorkshire Housing, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
We know that not all candidates will meet every single desired requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you, please go ahead and apply!
If you require additional support with your application, please contact our recruitment team via email to recruitment@yorkshirehousing.co.uk
The fine print
This role is based around our XX but may require the post holder to work at another scheme in future.
The advert will close on the Friday 10th May 2024. Don’t hang around though as we may close the vacancy early if we find a fab candidate!
