Job Introduction
Are you looking for a new challenge in a dynamic and supportive environment? Do you have experience in leading and developing a team of resource planners? If so, we have an exciting opportunity for you!
We’re on the lookout for 2x Resource Planning Team Leaders to join our Repairs Business Support team to manage a team of resource planners who ensure that our frontline colleagues are deployed effectively across our services. You’ll work together and closely with other managers and key stakeholders to analyse performance data, identify improvement opportunities and implement solutions.
Interested yet? Of course you are, pop the kettle on and have a read about your dream role..
About Yorkshire Housing
Here at Yorkshire Housing our customers are at the heart of what we do – we are not just your typical housing provider! In a nutshell we own and manage nearly 20,000 homes (and counting) across Yorkshire and our mission is to make it possible for our tenants to have a place they’re proud to call home.
In your new role, you’ll help us deliver excellent customer service and operational efficiency to ensure our customers are living in a safe, comfortable home. A vital cog in the Yorkshire Housing machine, you’ll ensure the team run as smooth as possible! Our Repairs Business Support team is made up of 3 teams, Resource Planning, Repairs Coordination & Compliance Coordination, and they’re all a friendly bunch who strive for excellence and the best outcomes for our customers!
What will you be doing?
You’ll be responsible for managing a team of resource planners who ensure that the repairs service is delivered efficiently and effectively. You will oversee the scheduling and allocation of work, monitor the performance and productivity of your team and the operatives, and liaise with customers and stakeholders to provide excellent customer service.
You’ll coach, mentor and develop your team members, ensuring they have the skills and knowledge to perform their roles to a high standard. Also, you’ll be navigating and leading on our cultural growth within the team who have gone through significant change recently and encouraging personal growth and development.
No day will be the same, and you’ll be managing multiple challenges and competing priorities, you’ll also be a point of escalation and deputising for the Repairs Business Support Manager and other leaders in your space.
Who are we looking for?
- A natural leader, you’ll be comfortable delegating workload and providing clear direction for your team.
- Someone who thrives in change, the service is constantly evolving and you’ll be a really big part of that!
- You’ll have an in depth understanding of repairs and maintenance and will have worked in a similar role.
- Ideally, you will have already managed a team who provide a front line service (or similar!)
- You’ll be proactive and solution focused and not easily overwhelmed by competing priorities!
- A strong communicator, you’ll be able to strengthen and build relationships with other areas of the business and be able to comfortable escalate situations and act on feedback.
- You’ll adopt and be passionate about our ‘one team approach’ and get stuck in to ensure we’re providing a customer obsessed service.
- Excellent attention to detail – you won’t miss a beat!
- You’ll be a real people person, and are passionate about doing the right thing not the easy thing.
Already feel this is the role for you? There’s much more useful information you can read in the Job Description!
What’s in it for you…
We offer an excellent salary of £31,250.00 for a 35 hour week, 25 days annual leave plus public holidays.
That’s not all - we offer a reward package to suit everyone. At Yorkshire Housing, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
We also promote a flexible approach to work in line with needs of the business and a real focus on your development with a number of internal and external training opportunities!
One of our biggest priorities is the wellbeing of our staff and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
So, now you’re really interested?
At Yorkshire Housing, we’re actively building a work environment that’s inclusive as well as diverse. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
We know that not all candidates will meet every single desired requirement …if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you, please go ahead and apply!
If you require additional support with your application, or have any further questions, please our lovely recruitment team by email at recruitment@yorkshirehousing.co.uk
The fine print
The closing date for applications will be 04.02.24 with first stage interviews taking place w/c 12.04.24 don’t wait to get your application in as the role may close early!
Ps. If you’re applying for this role internally, you must inform your line manager.
