Job Introduction
We’re on the lookout for a motivated Resource Planner to join our Business Support team, and support our Repairs teams to provide an outstanding service to our customers.
Based at our Swarcliffe offices, you’ll be part of our Swarcliffe PFI who provide quality and efficient services on the Swarcliffe PFI Contract. It’s a role with meaning, so you’ll be making a real difference to customers’ lives with what you do.
What we’re all about
You might think of Yorkshire Housing as ‘just’ a housing provider. We own and manage nearly 20,000 homes (and counting) across Yorkshire and our mission is to make it possible for current and future customers to have a place they’re proud to call home. We’re all about the customer, and our service doesn’t stop once the keys are in the door.
A vital cog in the wheel, the Resource Planner will plan, schedule and manage our Repairs operatives diaries and our materials, always ensuring supply meets customer demand, service targets and value for money. This role will support excellence in all aspects of customer experience across the teams, by embedding good practice and identifying areas for improvement in services.
We’re a dynamic and innovative housing provider, and we’ve got big growth plans. We need the right people in the right roles to make it happen. Are you interested yet?
What you’ll be getting up to
You’ll be delivering agile and efficient diary management for your teams, factoring in real time changes or any unforeseen events to limit any impact to customers.
With your understanding of the varied repairs and maintenance works undertaken by our teams and the associated materials, you’ll be able to coordinate resources and sub-contractors too.
You’ll be working with operatives and their team leaders to ensure they are achieving their daily work schedules along with understanding the skill sets of operatives and our geography, so IT systems used are utilising our resources effectively.
You’ll be an effective communicator, liaising with service managers to ensure clear information is provided around planning, forecasting and scheduling. This will include delivering information at meetings, highlighting recommendations in a clear and understandable format for all levels.
Sounds good? Here’s what we need from you…
- Strong understanding and experience of resource planning in a contact centre environment
- Excellent communication, interpersonal, problem solving and analytical skills.
- Experience in using Microsoft Office to an intermediate level.
- Track record of promoting value for money and efficiency.
- Proven experience of report writing..
- Knowledge and understanding of the type of repairs undertaken by a direct labour organisation
- Previous experience using Orchard, Microsoft Dynamics or similar software is desirable
It’s be a bonus if you have:
- A relevant professional qualification in resource planning or specific training in this area along with an understanding of Housing.
- Good understanding of the Housing sector and associated services
Full details and requirements can be found on the attached job description.
What’s in it for you
In return, we offer a salary of £28,159.65 per annum for a 35 hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays.?
Working hours are Monday to Friday 9.00am to 5.00pm.
But that’s not all. We offer a reward package to suit everyone. At Yorkshire Housing, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
Our people’s health and wellbeing is one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
So, now you’re really interested?
At Yorkshire Housing, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
We know that not all candidates will meet every single desired requirement …if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you, please go ahead and apply!
If you require additional support with your application, or have any further questions, please contact our lovely recruitment team.
The fine print
The closing date for applications will be the 24th October, but we might close it early if we get lots of fab candidates, so don’t wait!
If you’re applying for this role internally, you must inform your current Line Manager.
