Resource Planner Apprentice

Job Introduction

Do you love keeping things organised, solving problems and helping people? Are you curious about how great planning and coordination keeps repairs, safety checks and essential services running smoothly? If so, this could be the perfect way to kickstart your career in business administration and the mechanical and electrical world!

Let us tell you more…

As a Resource Planner Apprentice, you’ll join our friendly and proactive Mechanical and Electrical team within Yorkshire Housing’s Homes directorate. This team plays a vital role in keeping our homes safe and compliant — and you’ll be right at the heart of it.

You’ll learn how to schedule repairs and safety checks, update our systems, prepare reports, support operatives and team leaders, and communicate with customers to keep everything running on track. It’s a brilliant opportunity to build strong organisational and administration skills while gaining valuable insight into the behind‑the‑scenes operations that help keep thousands of homes safe.

What qualification will I be working towards?

You’ll be working towards a Level 3 Business Administrator qualification

This will involve:

• One study day per week
• Completing coursework, assignments and tests
• Building a portfolio of your work
• Applying what you learn directly to real business administration tasks

What will I be doing?

You’ll be developing your administrative, communication and coordination skills across a wide range of tasks.

Here’s some of what you’ll be getting involved in:

• Arranging and scheduling property repairs and compliance safety checks
• Inputting accurate repair information into our systems — from raising jobs to updating variations and completing paperwork
• Producing reports for the team
• Preparing invoices and recording payments and expenditure
• Carrying out diary management — keeping calendars up‑to‑date with training, sickness, holidays and meetings
• Liaising with planners, operatives and team leaders to help keep daily schedules on track
• Communicating with customers via text, email, letter and phone, keeping them informed at all times
• Supporting improvements to processes, systems and team working practices

As you become more confident, you may take on additional responsibilities to help broaden your experience. 

What you’ll bring to the role:

We’re not expecting you to have loads of experience — that’s what the apprenticeship is for! But you’ll need a passion for customer service and an eye for detail.

Here’s what you’ll need:

• A passion for customer service
• Live within a commutable distance of Leeds city centre for training and collaboration days
• Five GCSEs at Grade C/4 or above, including English and Maths
• Excellent attention to detail
• Strong teamwork skills
• Confidence communicating with colleagues and customers at all levels
• Ability to organise and prioritise your workload
• Good knowledge of Microsoft applications
• Aged 16 or over by September 2026
• Eligible to live and work in the UK and have lived here for the past 3 years
• Not already holding a qualification in a similar subject at the same or higher level
• Not in full‑time or part‑time education during the apprenticeship

It would be a bonus if you have:

• Previous administrative experience
• Any exposure to the housing sector

A bit more about us

At Yorkshire Housing, we manage nearly 20,000 homes across the region — and our mission is simple: to make it possible for people to have a place they’re proud to call home.

Our Mechanical and Electrical team ensures customers’ homes remain safe and compliant. As a Resource Planner Apprentice, you’ll play a key part in supporting those essential services, helping us deliver high‑quality repairs and safety checks that make a real difference.

What’s in it for you?

In return, we offer:

• A salary of £16,016 per year
• 35 hours per week
• 26 days annual leave, rising to 31 with service, plus Bank Holidays
• A generous benefits package including: 
  • Health cash plan
  • Retail discounts
  • Pension scheme with employer contributions up to 9%
  • Wellbeing support including fitness classes, counselling and GP access
  • 2 paid Volunteer Days per year

This is a 21-month fixed‑term apprenticeship, and once you’re qualified we’ll work with you to explore future opportunities with us.

So, now you’re really interested?

We’re building an inclusive workplace where everyone can be themselves. We welcome candidates from all backgrounds, and we actively encourage our customers to apply.

If you need support with your application or want to know more, contact our recruitment team at recruitment@yorkshirehousing.co.uk.

The fine print

The closing date for applications is 29th March 2026, the Assessment Day will be held in Leeds on April 23rd