Resource Planner Apprentice

Job Introduction

Do you love keeping things organised, helping people and making sure everything runs smoothly behind the scenes? Are you curious about how great planning and coordination helps repairs teams deliver essential services to thousands of customers? If so, this could be the perfect way to kickstart your career in customer service and operational coordination!

Let us tell you more…

As a Resource Planner Apprentice, you’ll join our friendly and proactive Repairs and Maintenance team, playing a key role in helping us keep homes safe, well‑maintained and running smoothly. This team schedules and supports responsive repairs, including damp, mould and condensation (DMC) work, and you’ll be right at the centre of it — helping ensure customers get the right repair at the right time.

You’ll learn how to arrange repairs, update our systems, support operatives and team leaders, communicate with customers and keep workloads flowing efficiently. It’s an amazing opportunity to develop strong administrative, coordination and communication skills, all while helping deliver services that make a real difference to people’s lives.

You’ll spend four days a week learning on the job and one day studying towards your Level 2 Customer Service Practitioner qualification. And you’ll be supported every step of the way by your team and your apprenticeship provider.

What qualification will I be working towards?

You’ll be working towards a Level 2 Customer Service Practitioner qualification.
 This will involve:

• One study day per week
• Completing assignments, assessments and tests
• Learning customer service principles and applying them in real‑world scenarios
• Building your skills in communication, organisation, problem‑solving and teamwork

What will I be doing?

You’ll be developing your administrative, customer service and coordination skills across a wide range of tasks.

Here’s some of what you’ll be getting involved in:

• Arranging and scheduling property repairs, including damp, mould and condensation jobs
• Inputting accurate repair information into our systems — raising jobs, updating variations and creating follow‑on work requests
• Producing reports for the team
• Preparing invoices and recording payments and expenditure
• Updating team calendars with training, sickness, holidays and meetings
• Liaising with planners, operatives and team leaders to keep daily work schedules on track
• Communicating with customers via text, email, letter and phone, keeping them updated at all times
• Supporting improvements to processes, systems and ways of working within the team
   As you grow in confidence, you may take on additional responsibilities that support your development.

What you’ll bring to the role:

You don’t need loads of experience — that’s what the apprenticeship is for! But you will need enthusiasm, attention to detail and a passion for great customer service.

Here’s what you’ll need:

• A passion for customer service
• Live within a commutable distance of Leeds city centre for training and collaboration days
• Five GCSEs at Grade C/4 or above, including English and Maths
• Excellent attention to detail
• Strong teamwork skills
• Confidence communicating with colleagues and customers at all levels
• The ability to organise and prioritise your workload
• Good knowledge of Microsoft applications
• Aged 16 or over in September 2026
• Eligible to live and work in the UK and have lived here for the past 3 years
• Not already holding a qualification in a similar subject at the same or higher level
• Not in full‑time or part‑time education during the apprenticeship

It would be a bonus if you have:

• Previous admin experience
• Any experience or interest in the housing or repairs sector

A bit more about us

At Yorkshire Housing, we manage nearly 20,000 homes across the region — and our mission is simple: to make it possible for people to have a place they’re proud to call home.

Our Repairs and Maintenance teams play a huge part in achieving that. As a Resource Planner Apprentice, you’ll be supporting the vital services that keep homes safe, warm and in good condition — helping us deliver excellent service to our customers every day.

What’s in it for you?

In return, we offer:

• A salary of £14,814 per year
• 35 hours per week
• 26 days annual leave, rising to 31 with service, plus Bank Holidays
• A brilliant benefits package including: 
  • Health cash plan
  • Retail discounts
  • Pension scheme with employer contributions up to 9%
  • Wellbeing support (fitness classes, counselling and GP access)
  • 2 paid Volunteer Days per year

This is an 18-month fixed‑term apprenticeship, and once you’re qualified we’ll work with you to explore future opportunities with us. 

So, now you’re really interested?

We’re building an inclusive workplace where everyone can be themselves. We welcome candidates from all backgrounds — and we actively encourage our customers to apply.

If you need support with your application or have any questions, contact our recruitment team at recruitment@yorkshirehousing.co.uk.

The fine print

The closing date for applications is 29th March 2026, and the Assessment Days will be held in Leeds on week commencing 11/05/2026.