Job Introduction
Just left education and wondering what’s next? Or looking for a change in career? Well look no further, this role could be for you!
We’re looking for a highly motivated, organised, proactive individual to join our superstar Swarcliffe team as a Resource Planning Administrator Apprentice. No prior experience is essential, having the right attitude and a desire to develop your career in administration and housing is key.
You’ll provide a proactive administrative service supporting Yorkshire Housing in ensuring our customers receive a timely response to repairs and ensuring we have the right support in place to get it fixed, first time!
At Yorkshire Housing, we’re big on growing our own. We’ll give you the tools to be your best self, you’ll gain valuable on-the-job experience in a dynamic team. We’ll invest in you, our expert team will be on hand to support you through growing your technical and personal skills, all while working towards a Level 3 Business Administration qualification.
What will I be doing?
- Arranging and scheduling property repairs and understand the varied repairs and maintenance works undertaken by the Swarcliffe PFI repairs team, the associated materials and the related health and safety aspects necessary.
- Producing various reports - communicating effectively with management to ensure clear information is provided around planning, forecasting, and scheduling.
- Carrying out diary management - planning, schedule and update calendars and systems for our operatives
- Communicating with our customers, via text, letter, email and phone, and making sure that the customer is kept informed at all times.
- Contribute to the review and continuing improvement of team working practices, processes, and systems.
- Communicate directly with operatives and management to ensure they are achieving their daily work schedules.
One thing we can promise you about working in our Swarcliffe team, is that no day will be the same, but if you did want to know more before applying, there is a role profile attached for you to have a look through!
What you’ll bring to the role
- A passion for customer service
- 5 GCSEs at grade C/4 or above including English and Maths
- Extremely high attention to detail
- Excellent team working skills
- Confident communicator at all levels and have the ability to organise, prioritise and manage own workload to meet deadlines
- Good knowledge of Microsoft applications
It would be a bonus if you had
- Experience or knowledge of social housing
- Previous experience in a similar role
If you’re sat there thinking, I can’t quite bring everything to the role that they’re asking for, but I’m pretty confident I have a ton of other skills that make me stand out… Don’t let the bullet points put you off, we’re a friendly bunch and want to get the best people in the best roles and if that’s you, we’d love to hear from you!
A bit more about us
This role joins the Swarcliffe Resource Planning team providing a proactive administrative service. The Swarcliffe technical team is responsible for reactive, void, planned maintenance, and compliance works of circa 1400 properties, this is on behalf of Yorkshire Transformations and working closely with Leeds City Council under the Swarcliffe PFI contract.
As we continue to develop new homes and our customer base expands, it’s more important than ever that we have the right support, so our customers have homes to be proud of. As a Resource Planning Administrator Apprentice, you’ll play a key role in making this happen.
What’s in it for you?
In return, we offer a salary of up to £17,920 for 35 hours per week, 25 days annual leave (rising annually to 30 days) plus Bank Holidays.
We also work (truly) flexibly, and believe work is something you do, not somewhere you go.
But that’s not all. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
So, now you’re really interested?
At YH, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
If you require additional support with your application, or have any further questions, please contact our recruitment team via email at recruitment@yorkshirehousing.co.uk.
The fine print
The closing date for applications will be 02/04/2024, but we might close it early if we get lots of fab candidates, so don’t hang around. As this role is an apprenticeship, it’s a 20-month fixed contract, but once your fully qualified we’d work with you to secure you an opportunity with us at Yorkshire Housing as we know good talent when we see it!
Please remember to complete your application is as much detail as possible, if your CV isn’t the most detailed, your application is your time to shine!
We know not everyone excels at interviews which means we don’t always get the best out of people in a traditional interview. So, as you can probably tell we don’t do things the ‘typical’ way here at Yorkshire Housing so the next step of the process will involve a super exciting assessment centre approach where we get to see you face to face!
