Job Introduction
We're looking for a new Place Team Manager to join our brilliant team. Our Place Management Team support customers in dealing with tenancy related matters. No two days are the same - the team help customers when they first move in, deal with anti-social behaviour and support our customers to sustain their tenancies on a long term's basis.
Yorkshire’s population is diverse, and so are our customers’ needs. This team is often the face of Yorkshire Housing, so you’ll need to be passionate about customer experience, ensuring that our customers love their homes and the communities they live in.
What you’ll be getting up to
- You’ll inspire, lead and motivate the team to manage their caseload proactively
- You’ll be responsible for the delivery of the Place Management service, providing a range of services that contribute toward pride in community and encourage sustainable tenancies
- You’ll be a key point of contact for the wider business on day-to-day operational matters
- You’ll ensure processes are developed and followed to provide clarity to all stakeholders and our customers
- You’ll embed a culture of ‘customer obsessed’, with a key focus on high levels of customer satisfaction and pre-emptive initiatives
Sounds good? Here’s what we need from you…
- You’ll be dynamic, innovative and have experience of changing services to be the best possible.
- You’ll have the ability to provide an exceptional level of customer service that promotes customer obsession – this is key!
- You’ll definitely need a passion for people, as you’ll be responsible for leading a team and we’ll need you to lead from the front, so it would be great if you had people-leadership under your belt
- Excellent inter-personal skills, the ability to communicate effectively with a wide range of people and build successful relationships with internal and external partners such as social services, police and local authorities, is an absolute must
- Data can seem boring and even confusing, but you’ll need the ability to produce, understand and interpret complex data and explain it to others
- Ability to use your initiative, prioritise your workload and work under pressure
- Expert knowledge of social housing
- A full UK driving license and use of a car for business purposes
For a full breakdown of responsibilities and requirements, check out the attached role profile.
We’re asking for a lot, so what’s in it for you?
In return, we offer a salary of £38,769.10 per annum plus £2,000 car allowance for a 35-hour week, 25 days annual leave (rising annually to 30 days) plus Bank Holidays.
We also work (truly) flexibly, and believe work is something you do, not somewhere you go.
But that’s not all. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
So, now you’re really interested?
At YH, we’re actively building a work environment that’s inclusive and diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
If you require additional support with your application, please contact our recruitment team via email at recruitment@yorkshirehousing.co.uk.
The fine print
The closing date for applications will be 08.10.24 but we might close it early if we get lots of fab candidates, so don’t wait around!
Pssst… If you’re an internal applicant, you must inform your current line manager that you’re applying for this outstanding opportunity!
