Job Introduction
Our ambition is for every customer to have a home they can be proud of. Our Place based team make sure our customers feel safe and secure in their homes and live in neighbourhoods which look great.
We need Place Support Officers to support our customers and our ASB and Enforcement team. If you are passionate about getting the right outcome and support for our customers when it comes to all things ASB and Enforcement, then this is the role for you!
What we’re all about
We own and manage nearly 20,000 homes (and counting) across Yorkshire and our mission is to make it possible for current and future tenants to live in a place they’re proud to call home. We’re all about the customer, and our service doesn’t stop once the keys are in the door.
Our Place team, ensure that customers stay happy in their homes and neighbourhoods. They help support our customers in their tenancies, deal with anti-social behaviour and make our areas lovely places to live in.
We like to grow our own talent here, so we see these roles as a stepping stone towards becoming a fully-fledged ASB & Enforcement Officer or Place Manager (or whatever floats your boat!) out and about looking after our homes and customers. You’ll learn lots and it’s the chance to start a rewarding and interesting career. No two days are ever the same.
Interested yet?
We need Place Support Officers to help with customer queries and ensure the right person deals with the right query, but we will also provide training support so you can help customers too! Here’s some things that might help you make up your mind:
- It’s a role with meaning, so you’ll be making a real difference to thousands of customers’ lives with what you do.
- Every day is different, like Yorkshire our customers’ needs are diverse, you will also work across different teams and working with different stakeholders.
- This is a visible role within the team, transforming the way we obsess in providing a tip top service to our customers.
What you’ll be doing
- Dealing with day-to-day queries and act as a triage for customer queries. This will include dealing with queries, sign posting customers to the correct teams and ensuring the right query is passed to the right person within the Place Team.
- Provide support to our ASB and Tenancy Enforcement team and the wider Place team, this could be anything from supporting in an anti-social behaviour case, to coordinating evidence to ensure our customers get an outcome in court
- You’ll take ownership of customer queries/cases and record progression and outcomes on our systems
- You’ll also be customer obsessed; this includes proactively preventing and deescalating complaints.
Sounds right up your street, doesn’t it? Here’s what we need from you…
Ideally, you’ll ready be customer obsessed and this might have been in a customer facing industry and/or in Social Housing but that’s not essential.
What’s important is that you will #makethingshappen (which is one of our values!), you will be proactive and be a confident communicator. You will be able to build a rapport and influence key people across the business, to provide great customer care.
You’ll be organised and be able to juggle multiple priorities, with an ability to use common sense to problem solve issues, so our customers get the right outcomes as quickly as possible.
Your attention to detail will be second to none! You’ll be producing various reports and dealing with sensitive customer information, so we need someone who pushes themselves to find that needle in the haystack.
What’s in it for you
In return, we are offering a salary of £26,091.40 per annum for a 35-hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays.
But that’s not all. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
So, now you’re really interested?
At YH, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
We know sometimes people need support with the application process please contact our recruitment team if you need any support or reasonable adjustments. We want to help you showcase your skills!
The fine print
This is an agile homeworking position, and although you will predominantly be working from home, you’ll be comfortable travelling to and within Yorkshire as required for the role. You will for example attend some meetings face to face or you may be required to travel within Yorkshire to assist one of the team in one of our neighbourhoods.
If you are applying for this role internally, you’ll need to let your line manager know. We’ll close this advert for applications on 1st November with interviews happening in Leeds on 7th November – so make sure your diary is free before applying!
