Job Introduction
Our ambition is for every customer to have a home they can be proud of, and we need superstars on board to make this happen. Our Place teamwork with our customers to make sure they feel happy, safe and secure in their homes and live in neighbourhoods that look great.
We’re on the lookout for a Place Strategy Officer to join the team on a 12 month fixed term contract, we’re after someone who has a practical understanding of operational housing delivery, a broad knowledge of the housing sector including TSM’s and has a passion for using intelligence and data to deliver tangible solutions that deliver greater customer satisfaction.
We want someone who is innovative, a natural collaborator, who seeks best practice and where it doesn’t yet exist, develops and delivers it in partnership. Someone who is customer obsessed and understands how vital an intelligence led approach is to being pre-emptive and providing the very best services to our customers.
Does this sound like you? If so, read on…
What we’re all about
You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. We own and manage nearly 20,000 homes (and counting) across Yorkshire and our mission is to make it possible for current and future tenants to live in a place they’re proud to call home.
We’re all about the customer, and our service doesn’t stop once the keys are in the door.
We’ve got big plans to overhaul the traditional customer service offer, build new homes that are truly future-proof and empower our people through flexibility and freedom to contribute their best work.
Interested yet?
We need a Place Strategy Officer to provide intelligence gathering, analysis, reporting and insight to improve our customer satisfaction levels and really make a difference in our communities. Here’s an insight on what you’ll get up to:
- It’s a role with meaning, you’ll be making a real difference to thousands of customers lives with what you do.
- You’ll work across different teams and with wide variety of stakeholders and organisations.
- You’ll be the expert bridge between our amazing Data Team and our operational delivery teams.
- This is a highly visible role across the organisation and you’ll be working with colleagues at all levels.
- You’ll play a key part in the strategic transformation of our services and future looking projects.
- You’ll also help us shape our processes based on what customers are telling us, targeting our resources to achieve the greatest impact for our customers.
Sounds right up your street?
Here’s what we need from you…
You’ll have already worked in a data analysis role with, experience of manipulating data in a relevant data analysis tool (for example Microsoft Excel, including creating pivot tables, writing look-up formulae, etc).
What’s important is that you will #becurious (which is one of our values!), you’ll be inquisitive and manipulate data from different data sources and will proactively collaborate both internally and externally to provide innovative data insight.
Your knowledge of tenancy management and data quality will enable you to test and challenge the data in front of you and anticipate the business needs. You’ll paint a data picture that will proactively form the questions being asked rather than just simply answering data questions from the business.
You’ll have experience in presenting data at a strategic level, writing reports, but also help drive a more intelligence driven culture.
What’s in it for you
In return, we are offering a salary of £38,797.91 (per annum) for a 35-hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays.
But that’s not all. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
Our people’s health and wellbeing is one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
So, now you’re really interested?
At YH, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves.
We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
We know sometimes people need support with the application process please contact our recruitment team if you need any support or reasonable adjustments. We want to help you showcase your skills!
This is an agile homeworking position, and although you will predominantly be working from home, you’ll be comfortable travelling to and within Yorkshire as required for the role for example to attend meetings at a hub.
The fine print
This role will close on the 6th of August 2023, but if we identify the right people we may close earlier so please don’t hang around – get your application in! Interviews to take place w/c 14th August provisionally.
If you’re applying for this role internally you must inform your line manager.
