Job Introduction
We’re on the lookout for a temporary (12 month contract) North Yorkshire Home Choice Administrator to join our brilliant Customer Experience team. This is a fantastic opportunity to provide a first class customer experience across Craven and Ryedale council. We’re in need of someone who can provide administrative support to our NYHC applicants. This will involve collation of medical evidence and providing appropriate banding based on their situation. This is where your skills and experience come into play!
We want to ensure our customers have the best possible experience at Yorkshire Housing. We’re looking for someone who can play a key part in delivering that experience and be responsible for providing a seamless, customer obsessed service. In this role you will be the first point of contact for internal and external NHYC customers. Therefore, you will be key to driving customer satisfaction and ensuring they are at the heart of everything we do!
You’ll be working collaboratively with customers and colleagues across Yorkshire Housing. It’s vital that our customers have the right information at the right time to ensure they start their tenancy in the best way possible.
What we’re all about
You might think of Yorkshire Housing as ‘just’ a housing provider. We own and manage nearly 20,000 homes (and counting) across Yorkshire and our mission is to make it possible for current and future tenants to have a place they’re proud to call home. We’re all about the customer, and our service doesn’t stop once the keys are in the door.
So how will this role support Yorkshire Housing to achieve its organisational objectives? One of our top priorities at Yorkshire Housing is to provide great customer experience! This means we listen to customers in order to meet their expectations and provide targeted support where needed. We will use data and insight to help us take a proactive approach to delivering services.
We’re a dynamic and innovative housing provider, and we’ve got big growth plans (8,000 more homes in the next 8 years to be exact). We need the right people in the right roles to make it happen. Are you interested yet?
What you’ll be getting up to
As a proactive and enthusiastic administrator, you will help to identity documents, verification, collation of medical evidence and award appropriate banding based on their priority need. You will also have the ability to deal with queries escalating from the priority banding and liaising with Craven and Ryedale Council. Demonstrating excellent communication skills, you will liaise with external and internal stakeholders to ensure we are always providing the very best service.
You’ll provide an excellent pro-active customer experience across Craven and Ryedale Council, administrating applications for North Yorkshire Home Choice swiftly to help customers bid for properties as soon as they can.
You’ll need to liaise with Craven and Ryedale Council regarding application queries, health and wellbeing and adaptation requirements
But this isn’t all! This role is so varied we struggled to pick out the main points, but fear not the attached job description goes into more detail so have a read if you fancy!
Sounds good? Here’s what we need from you…
- Are customer obsessed and put the customer at the forefront of all decisions
- Excellent administration skills
- Adaptable and flexible to a changing and varied workload.
- Excellent numeracy, literacy and communication skills.
- Comprehensive IT experience especially in MS products.
- Good organisation and time management skills.
- Ability to prioritise, manage your own workload and to meet deadlines.
- Good team player and willing to help others
- It would be a bonus if you have some knowledge or experience of social housing and administering applications for a local authority.
- Experience of Choice Based Lettings would be beneficial
Full details of what we need from you can be found in the attached Job Description!
What’s in it for you
In return, we offer a salary of £23,316.63 per annum for a 35 hour week, 25 days annual leave (rising annually to 30 days) plus Bank Holidays.
We also work (truly) flexibly, and believe work is something you do, not somewhere you go.
That’s not all. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
Our people’s health and wellbeing is one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
So, now you’re really interested?
At Yorkshire Housing, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
We know that not all candidates will meet every single desired requirement …if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you, please go ahead and apply!
If you require additional support with your application, please us by email at recruitment@yorkshirehousing.co.uk.
The fine print
The closing date for applications will be the 18th August but we might close it early if we get lots of fab candidates, so don’t wait!
If you’re applying for this role internally, you must inform your current Line Manager.
