Job Introduction
Sitting within the Letting Service management team, you’ll use your excellent leadership and communication skills to drive colleagues to be the best they can be whilst always providing an outstanding experience for our customers along the way!
What you’ll be doing?
So what’s this Customer Obsessed all about – well our customers really are at the heart of what we do! You’ll be responsible for communicating with your teams to set a clear a vision of expectations, targets and behaviours in line with the YH values whilst continuously finding ways to improve how we work in the lettings team making sure we adapt to customers needs at all times.
You’ll also develop and improve New Customer and End of Tenancy processes, procedures including the way we use social media platforms to allocate / promote our homes ensuring the right people are offered the right home at the right time.
A really key part in that customer journey is the sign up process, you’ll have the opportunity to review this along with all the checks which are made and look at how the process can be streamlined so we’re providing the best service to our customers.
Why not check out the Role Profile to find out lots more about the position!
The Stuff that sets you apart:
- Excellent leadership skills with ability to motivate colleagues using a high support high challenge approach.
- Customer obsessed with a drive and determination to provide an excellent customer service as well as achieving high levels of performance.
- Ability to motivate, coach and develop colleagues to be the best they can be.
- IT and social media savvy.
- Ability to work on own initiative, be adaptable and flexible with good organisational and time management skills to manage competing demands and deadlines.
- Excellent numeracy, literacy and communication skills.
- A proactive, enthusiastic and driven approach to work and achieving targets.
- Knowledge and/or experience of lettings within Social Housing and/or Commercial Sector
What’s in it for you?
This is a full-time role, with a salary of £43,792.35 plus £2,000 car allowance for a 35-hour week, 25 days annual leave (rising annually to 30 days) plus Bank Holidays.
That’s not all - we offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
We also promote a flexible approach to work with our hub, home, roam approach and have a real focus on your development with a number of internal and external training opportunities!
One of our biggest priorities is the wellbeing of our colleagues and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
So, now you’re really interested?
At YH, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
We know that not all candidates will meet every single desired requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you, please go ahead and apply!
If you require any additional support with your application, or have any further questions, please contact our lovely recruitment team via email at recruitment@yorkshirehousing.co.uk.
The fine print
The closing date for applications will be the 28th April 2024, but we might close it early if we get lots of great candidates, so don’t hang around.
1st stage interviews will be taking place on 2nd May 2024.
