Job Introduction
We’re on the lookout for a people-focused and proactive Investment Liaison Officer to join our Asset Strategy team. If you’re passionate about delivering brilliant customer experiences and want to play a key role in shaping how we deliver investment works across our homes, this could be the role for you.
This is a brilliant opportunity to work across teams, influence how we deliver investment, and make a real difference to the lives of our customers.
What you’ll be doing
As Investment Liaison Officer, you’ll be the vital link between our internal teams, external partners, and customers—making sure that planned maintenance, retrofit, and capital improvement works are clearly communicated, well-coordinated, and aligned with what matters most to our customers.
You’ll lead on customer engagement, develop accessible guidance materials, and support vulnerable customers through the delivery of works. You’ll also help us gather insights and feedback to shape future investment planning and ensure we’re always improving.
You’ll also help us tell our story - sharing progress, celebrating success, and showing how we’re making a difference. If that sounds like your kind of challenge, we’d love to hear from you and let’s build a better future—together.
What you’ll bring
- A passion for delivering excellent customer experiences, especially during periods of change.
- Experience in customer engagement, ideally within housing, construction, or asset investment.
- Strong communication skills and the ability to build trust with a wide range of people.
- Know how to turn data into insight, and insight into action.
- Can juggle multiple projects and keep things moving forward.
- A proactive, solutions-focused mindset and a flexible approach to work.
- A willingness to travel across Yorkshire as and when the role requires
- A commitment to Yorkshire Housing’s values and our mission to help people have a place they’re proud to call home.
It’s a bonus if you’ve experience in Housing Capital Programme delivery.
But more than anything, we’re looking for someone who cares deeply about the work and wants to make a difference. Check out the attached Role Profile for a detailed look at the role and requirements
Why you’ll love working here
We’re proud of what we do—and how we do it. We’re not afraid to try new things, challenge the status quo, and lead the way. We’re friendly, straight-talking and bold in our ambitions. And we’re building a culture where everyone can be themselves and do their best work.
You’ll be joining a team that’s passionate about investment and serious about impact. We offer flexible working through our Hub, Home and Roam approach, and we’re committed to supporting your growth and development.
The important bits:
This a full-time, permanent role with a salary of £31,612 per annum, plus £2,000 per annum car allowance, for a 35 hour week. Plus 26 days annual leave (rising annually to 31 days) plus Bank Holidays.
We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
Find out more about our employment perks here!
Now you’re really interested?
At YH, we’re actively building a working environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
We know that not all candidates will meet every single requirement. If you’re experience looks a little different from what we’re looking for and you think you can bring value to the role, we’d love to learn more about you so please apply!
If you require any additional support with your application, or have any further questions please contact our fab recruitment team via email at recruitment@yorkshirehousing.co.uk
The fine print
The closing date for applications will be Sunday 3rd August 2025 , but we might close it early if we get lots of great candidates, so don’t hang around. Keep an eye out on your emails as we’ll be in touch pretty soon after the role closes!
Interviews are expected to take place on 12/13 August 2025 in Leeds.
Please note – a DBS check will be carried out as part of the onboarding process for this role.
If you’re applying for this role internally, you must inform your current line manager (it’s the right thing to do!).
Attached documents
