Job Introduction
Are you excited about learning new skills and would been keen to kickstart your career in Insurance and Claims?
Do you want to join an organisation with a social purpose, where you can go home every day knowing you’re helping people in Yorkshire to live in safe, secure and affordable housing?
If you answered yes, we’ve got an opportunity you won’t want to miss.
By joining our fantastic Insurance and Claims team as an Insurance and Claims Apprentice, you’ll be providing a customer focused professional and efficient insurance and claims handling service for our internal and external customers and other stakeholders. We’ll train you in key areas of Insurance and Claims, our expert team will be on hand to guide your personal and technical development throughout.
At YH, we’re big on growing our own. We’ll give you the tools to be your best self, you’ll gain valuable on-the-job experience in a dynamic team. We’ll support your study towards a Level 3 Business Administrator qualification.
Are you interested yet?
A bit more about us
At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door.
We build trusting, positive relationships with our customers by keeping their homes in tip-top condition and helping them to live independently. As an Insurance and Claims Apprentice, you’ll play a key role in this mission.
What you’ll be getting up to
As an Insurance and Claims Support Apprentice you’ll be:
- Gathering evidence and initiating investigation to defend claims
- Supporting colleagues within the team in the handling of claims from first notification to settlement
- Assisting the team in the procurement and annual renewal of Yorkshire Housing’s insurance.
- Responding to enquiries from customers looking to make a claim and advise them of the process
- Keeping claims systems up to date to ensure accurate reporting to key stakeholders within YH
As well as all that…
- You’ll be studying and completing and passing all related coursework to obtain your Level 3 Business Administrator qualification
- You’ll provide excellent customer service - we expect you to treat customers with respect, kindness and a friendly face!
- You’ll work effectively in your own team and with other teams across Yorkshire Housing
- You’ll carry out your work to the highest standards and comply with our health and safety regulations
- You’ll produce accurate and timely information/records on the work you’ve completed
Are you ready to embrace your next challenge? Here’s what we need from you…
What you’ll bring to the role
- 5 GCSEs Grade C/Level 4 or above including Maths and English
- 2 A Levels grade D or above or equivalent would be desirable
- A passion to learn and apply your knowledge in a practical environment
- A desire to grow your career in Insurance (work experience in an office based or similar role is a bonus but not essential!)
- Curious and not afraid to ask questions and challenge
- Dedicated and passionate about delivering work to a high standard
- Driven and self-motivated
- Excellent organisation skills
- Ability to manage own workload and meet deadlines
- Excellent teamwork skills
- Strong communication and interpersonal skills
- Experience of using Microsoft Office (e.g. Excel, Word, Outlook).
What’s in it for you?
In return, we offer a salary of up to £17,920 as well as 25 days annual leave.
We offer a fantastic reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts on Perkbox (including free Greggs & Café Nero!) and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
So, now you’re really interested?
We believe that difference is what makes us stronger, and we think it’s important that our teams reflect the communities we serve. We welcome and encourage candidates from all backgrounds for this role.
If you need any support with your application, or need us to make any adjustments to the process to allow you to be your best self, please contact our recruitment team via email at recruitment@yorkshirehousing.co.uk.
Next steps
The role closes on 23rd September 2024. Please follow the online application steps and submit a CV stating qualifications / predicted grades, working/volunteer experience and any personal info. Please answer the required questions in detail. The role closes on 23rd
For more information about our apprenticeships, please visit the Yorkshire Housing website.
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