Please Note: The application deadline for this job has now passed.
Job Introduction
Do you enjoy supporting customers, have a keen eye for detail and are looking to gain experience and a qualification to boost your career? Well, you’re in the right place.
We have an amazing opportunity to join us as an Insurance and Claims Support Apprentice, where you can earn as you learn from our fabulous Insurance and Claims teams.
We have big plans for the future here at Yorkshire Housing and as always customers are at our heart, so we need people who can provide customer focussed support and ensure all our important policies and procedures are stuck to. We’ll invest in you, our expert team will be on hand to support you through growing your insurance and personal skills, all while working towards a Level 3 Insurance Practitioner Qualification. Exciting right?
What will I be doing?
By joining our Insurance and Claims team you’ll play a key operational support role within our Governance department. You’ll be delivering a top notch support service to Yorkshire Housing customers, providing an effective and efficient claims handling service. It will be a varied role where you’ll get to work with internal and external customers, and the claims could vary from property damage to housing disrepair.
You’ll work and learn from your peers, who will train you in key areas of Insurance and Claims, and they’ll be on hand to guide your personal and technical development throughout.
At the end of your apprenticeship, we’ll work together to support you into the next step of your development and work journey in Insurance.
Using your new skills you’ll gather evidence to help you investigate claims, advising customers of the process and keeping our claims system up to date. Reporting is important in a role like this so you’ll get lots of opportunities to put your reporting skills to use, sharing accurate and timely updates on work done.
One things for sure, no two days will be the same! Of course there are more details in the full role profile which is attached.
What you’ll bring to the role
- 5 GCSEs Grade C/Level 4 or above including Maths and English A passion to learn and apply your knowledge in a practical environment Curious and not afraid to ask questions and challenge Dedicated and passionate about delivering work to a high standard Driven and self-motivated Excellent organisation skills Ability to manage own workload and meet deadlines Excellent teamwork skills Strong communication and interpersonal skills Experience of using Microsoft Office (e.g. Excel, Word, Outlook). Eagerness to develop own skills and adapt to change.
It would be a bonus if you had:
- A desire to grow your career in Insurance Work experience in an office / similar role 2 A Levels grade D or above or equivalent
If you’re sat there thinking, I can’t quite bring everything to the role that they’re asking for, but I’m pretty confident I have a load of other skills that make me stand out… Don’t let the bullet points put you off, we’re a friendly bunch and want to get the best people in the best roles and if that’s you, we’d love to hear from you!
A bit more about us
At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers’ with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door.
As we continue to develop new homes and our customer base expands, it’s more important than ever that we have a strong team who are able to deal with insurance claims promptly and efficiently, and that is where you could come in!
What’s in it for you?
In return, we offer a salary of up to £17,290 35 hours per week, 25 days annual leave (rising annually to 30 days) plus Bank Holidays.
We also work (truly) flexibly, and believe work is something you do, not somewhere you go.
But that's not all. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
Our people’s health and wellbeing is one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
So, now you’re really interested?
At YH, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
If you require additional support with your application, or have any further questions, please contact our lovely recruitment team via email at recruitment@yorkshirehousing.co.uk.
The fine print
The closing date for applications will be the 24th July 2023, but we might close it early if we get lots of fab candidates, so don’t hang around. Interviews are due to occur on the 9th of August.
As this role is an apprenticeship, it’s a 24 month fixed contract, but once your fully qualified we’d work with you to secure you an opportunity with us at Yorkshire Housing as we know good talent when we see it!
Please remember to complete your application is as much detail as possible, if your CV isn’t the most detailed, your application is your time to shine.
Our assessments are designed to help you show us your best and won’t be scary intense interviews held in stuffy offices. If you get through to the next stage, you’ll get to meet some of the team and find out more about Yorkshire Housing and the role as part of our assessment centre approach.
P.S - Agile homeworking = Working where work, works for you. This could be in one of our workspaces with the team, on site, or in the comfort of your own home.
Our values
We’re looking for people who want to get stuck in and make a positive difference to people’s lives. We want you to own the work you do and achieve impact.
You’ll make it happen by being curious and creating trust with our customers and each other. We want you to love what you do and have fun along the way.
A bit more about us
We’ve got a few ‘house rules’ at Yorkshire Housing (no pun intended!). One of them is work is something that you do, not somewhere that you go and another is that we think in careers, not jobs. Our flexible working environment and friendly culture means you can be yourself, take advantage of development opportunities and succeed – that’s just how we roll.
We’re inclusive and welcoming and offer a fun and open culture with a shared belief in making a positive difference to people’s lives – it really does feel like joining a big family!
