Job Introduction
Do you want to kick start your career in the wonderful world of Housing?
Well, you’ve come to the right place! We have an amazing opportunity to join us as a Housing Apprentice, what is a Housing Apprentice I hear you cry?
Well, you’ll rotate through various teams in your time with us and learn a range of housing and tenancy duties within our Customer Experience Centre, Income Team, New Customer Team and Place Teams.
We have huge plans here at Yorkshire Housing. Investing in future leaders and providing them with a sound understanding of the housing sector is a key part of that. This all-round position will allow you to learn some fundamental skills in management as well as a valuable insight into the day to day of housing, all while working towards a Chartered Institute of Housing Level 3 Housing and Property Management qualification. Want to know more? Read on…
What will I be doing?
Working within our Homes and Places directorate, you’ll play a key role and get exposure in a number of our customer focused areas.
Whilst working with our Customer Experience Team, you’ll actually be speaking to our customers and providing first line support. This can involve anything from logging new repairs to advising customers how to apply for a property with Yorkshire Housing. You really can be yourself in this role and you’ll use your customer service skills to resolve any queries that come through. No day is ever the same!
You’ll work and learn from peers, this will include spending some time within the New Customer Team. Here you’ll be speaking with customers to confirm their details and even advertising our properties. You’ll work in amongst our Income Team, learning the basics of money coaching including using benefit calculators and claiming benefits. This will allow you to gain some excellent skills all whilst working towards your qualification.
Whilst in our Place team, you’ll be in amongst the team learning how to complete tenancy references, modifying existing tenancies and triaging cases. An opportunity to put everything you’ve learnt to the test & really see the full extent of our customer service offer.
One thing we can promise you about working in our customer facing teams, by the end you really will be an expert! It’s such a varied role which will allow you to learn something new every day, gain fundamental skills, and feed your passion for housing. If you did want to know more before applying, there is a role profile attached for you to have a look through!
What you’ll bring to the role
- 5 GCSEs at Grade 4 (C) or above including Maths and English
- Excellent numeracy, literacy and communication skills
- Passion to help customers
- Well organised and excellent time management skills
- Ability to correspond with customers effectively providing great customer service
- High standard of accuracy
- IT savvy especially in MS products
It would be a bonus if you had
- Experience or knowledge of social housing
- Experience in a customer service and or administrative environment
- Full driving licence and access to a vehicle
If you’re sat there thinking, I can’t quite bring everything to the role that they’re asking for, but I’m pretty confident I have a ton of other skills that make me stand out… Don’t let the bullet points put you off, we’re a friendly bunch and want to get the best people in the best roles and if that’s you, we’d love to hear from you!
A bit more about us
At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door.
As we continue to develop new homes and our customer base expands, it’s more important than ever that we look towards our future talent and ensure we have the best people in place to provide excellent support to our customers. As a Housing and Property Management Apprentice you’ll play a key role in making this happen.
What’s in it for you?
In return, we offer a salary of up to £17,290 (dependant on experience) for 35 hours per week, 25 days annual leave (rising annually to 30 days) plus Bank Holidays.
We also work (truly) flexibly, and believe work is something you do, not somewhere you go.
But that’s not all. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
Our people’s health and wellbeing is one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
So, now you’re really interested?
At YH, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
If you require additional support with your application, or have any further questions, please contact our recruitment team via email at recruitment@yorkshirehousing.co.uk.
The fine print
The closing date for applications will be 17/04/2024, but we might close it early if we get lots of fab candidates, so don’t hang around. As this role is an apprenticeship, it’s a 24-month fixed contract, but once your fully qualified we’d work with you to secure you an opportunity with us at Yorkshire Housing as we know good talent when we see it!
Please remember to complete your application is as much detail as possible, if your CV isn’t the most detailed, your application is your time to shine!
We know not everyone excels at interviews which means we don’t always get the best out of people in a traditional interview. So, as you can probably tell we don’t do things the ‘typical’ way.
