Housing Services Manager

Job Introduction

Ready to take the next step in your career and lead with purpose? 

If you're passionate about people, communities, and delivering top-notch housing services, then this could be your moment. We're on the lookout for a dynamic and driven Housing Services Manager to join our brilliant communities leadership team. 

We’re moving from a traditional 9–5 service model to a flexible, community-based approach. This means rethinking how we plan, resource, and deliver services—getting our people “out and about” to meet customers where they are, when they need us.  

For this opportunity, we’re looking for an experienced leader to cover the York and Harrogate areas. This doesn’t mean you need to live within the areas but we don’t want the best part of your day to be travelling to and from the areas (and we’re sure you don’t either!), so you’ll need to be within a reasonable commutable distance to get out and about supporting our colleagues and customers in the York and Harrogate communities. 

What’s the role all about?

Responsible for operational excellence, pretty bold statement right? You’ll lead and inspire dispersed operational teams to deliver onboarding and place-based services that reflect the diverse needs of our customers. From coaching colleagues and driving performance to embedding innovation and continuous improvement, you’ll be a key player in building vibrant, sustainable communities. 

You’ll also:

• Champion customer satisfaction and use insight to shape services that truly matter.
• Build strong partnerships across teams and with external stakeholders. 
• Ensure compliance, manage budgets, and lead on safeguarding and support for vulnerable customers.
• Be a visible, values-led leader who brings energy, empathy, and clarity to everything you do.

What you’ll bring:

• Excellent leadership and management skills with the ability to motivate colleagues using a high support, high challenge approach.
• A coaching mindset—able to develop colleagues to be the best they can be.
• A customer-obsessed, solution-focused approach with a drive to deliver great service and high performance.
• Strong risk awareness and confident decision-making, especially in high-pressure or emergency scenarios (e.g. safeguarding, tenancy breaches, out-of-hours service).
• Empathy, sensitivity, and diplomacy when managing challenging situations.
• Excellent communication and interpersonal skills, with strong influencing and negotiation abilities.
• A Certificate in Housing (regulated by Ofqual) or willingness to work towards one.
• A can-do attitude and a desire to continuously improve services for customers and colleagues.
• Confidence in leading through change, bringing teams along with you and embedding new ways of working.
• Understanding of the regulatory framework from the Regulator of Social Housing and the Housing Ombudsman complaint handling code.
• Experience managing or overseeing operational rotas, including on-call or out-of-hours services.
• A full UK driving licence and access to a vehicle for business use.

It’s a bonus if you’ve got a professional coaching or management qualification—but what matters most is your drive to make it happen and your alignment with our values. Check out the attached Role Profile for full details of requirements and responsibilities.

Why apply?

Its’s more than a job—it’s a chance to lead with impact, grow your career, and help shape the future of housing services at Yorkshire Housing. You’ll be supported by a brilliant team and have the freedom to bring your ideas to life.

This a full-time (35 hours per week) permanent opportunity with a salary of £43,621 plus £2,000 car allowance per annum, for a 35 hour week plus 26 days annual leave (rising annually to 30 days) plus Bank Holidays.  

We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few. 

Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional. 

Find out more about our employment perks here! 

Now you’re really interested? 

At YH, we’re actively building a working environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting communities we serve, so we welcome and encourage candidates from all backgrounds for this role.  

We know that not all candidates will meet every single requirement. If you’re experience looks a little different from what we’re looking for and you think you can bring value to the role, we’d love to learn more about you so please apply! 

If you require any additional support with your application, or have any further questions please contact our fab recruitment team via email at recruitment@yorkshirehousing.co.uk    

The fine print   

The closing date for applications will be 02.09.25, but we might close it early if we get lots of great candidates, so don’t hang around.  We’ll be holding interviews on W/C 08.09.25 , please make sure your diary is free before applying, FYI- This role requires a DBS check. 

If you’re applying for this role internally, you must inform your current line manager (it’s the right thing to do!).