Housing Officer

Job Introduction

We’re on the lookout for a Housing Officer to deliver a quality, customer‑obsessed service across our communities on a 12month fixed term contract covering West Yorkshire. You’ll be out and about most of the time, acting as a visible and trusted Yorkshire Housing contact—spotting what matters, joining the dots with partners and making sure customers get the right advice at the right time.

What you’ll do

• Welcome new customers well. Deliver a customer‑obsessed lettings experience: pre‑tenancy support, viewings and sign‑ups that set people up for success.
• Give clear, practical guidance. Provide pre‑tenancy information (including financial products and welfare benefits) and promote rent on time in a straight‑talking, supportive way.
• Onboard with care. Help new customers settle in and sort any early issues quickly and fairly.
• Spot who needs extra support. Identify vulnerable customers and refer to the right internal/external help.
• Be our eyes and ears. Spend most of your time in our places—building relationships, picking up insights that shape local plans, and making sure customers get timely info and guidance.

What you’ll bring 

• Customer obsession, you’ll have a  proven track record of putting customers first and balancing empathy with fair, consistent decision‑making.
• Experience across the tenancy lifecycle (lettings, sign‑ups, settling‑in, tenancy changes, sustainment and endings).
• Triage multiple priorities, plan your day and adapt quickly when things change.
• Clear, kind, communication—face to face, by phone and in writing—with the ability to handle difficult conversations professionally.
• You’ll be a pro at partnership working, you’ll build strong working relationships with colleagues, local partners and agencies to get the right outcomes first time.
• Ability to maintain and understand the importance of accurate records and case notes, using the right systems and following our policies and SLAs.
• Ability to work out in our communities across Yorkshire, this will mean lots of travel! 

It would be a bonus if you had…

• Experience in social housing, community‑based services or a similar customer‑facing role.
• Working knowledge of key housing areas (tenancy management, safeguarding, equality, data protection) and the spirit of the Housing Ombudsman’s Complaint Handling Code.
• CIH membership/qualification or a commitment to work towards one.

Don’t meet every single desirable? If you have the core essentials and the right mindset, we’d still love to hear from you. Check out the attached Role Profile for full info on the role.

Why apply?

This a full-time (35 hours per week) permanent opportunity with a salary of £33,364.47 plus £2,000 car allowance per annum, plus 26 days annual leave (rising annually to 31 days) plus Bank Holidays.  

We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few. 

Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional. 

The fine print   

The closing date for applications will be 09.11.25, but we might close it early if we get lots of great candidates, so don’t hang around.  We’ll be holding interviews on 17.11.25 at our workplace in Leeds, please make sure your diary is free before applying, FYI- This role requires a DBS check. 

As you’re applying for this role internally, you must inform your current line manager (it’s the right thing to do!).  

So, now you’re really interested?  

At YH, we’re actively building a work environment that’s inclusive as well as diverse. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.  

We know that not all candidates will meet every single desired requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you, please go ahead and apply!

If you require additional support with your application, please contact us by email at recruitment@yorkshirehousing.co.uk.