Housing Assistant Apprentice

Job Introduction

Are you looking to kickstart a dynamic and rewarding career in an exciting customer facing role? Do you enjoy talking to people and solving their problems? Well, you’re in luck! 

We have an amazing opportunity to join us as our new Housing Assistant Apprentice, you’ll be the lynchpin of Place Team who support our customers in front line housing services, supporting them with all things administration as well as providing a customer obsessed service.  You’ll also have the opportunity to learn new skills, work with a diverse and friendly team, and grow your career with us.  

We have huge plans here at Yorkshire Housing. Investing in future leaders and providing them with a sound understanding of the housing sector is a key part of that. This all-round position will allow you to learn some fundamental skills in management as well as a valuable insight into the day to day of housing, all while working towards a Housing and Property Management Level 3 qualification. Want to know more? Read on… 

What will I be doing?  

This is an exciting opportunity where you’ll be learning something new each day and developing key skills and understanding of what it means to be a member of the YH Place Team. You’ll make sure our customers’ enquiries gets to the right person or resolved at first point of contact. Your aim will be to deliver exceptional levels of service to a diverse customer base. Quite frankly it’s about being Customer Obsessed!  

Here’s what you’ll be getting up to: 

• Providing an excellent customer obsessed experience & focussing on first time resolution, ensuring our customers feel listened to and keeping them informed along the way 
• Working closely with internal and external stakeholders to ensure a quality and seamless customer journey  
• Speaking with customers about their issues and signposting them to the best service, you’ll be exposed to the full range of our customer journey and will have exposure to how we sign up new customers, support existing ones and wave goodbye to those leaving us 
• Learning and supporting with de-escalating low-level complaints  
• Providing administrative support to the place team such as taking meeting minutes, reference requests for outgoing customers and arranging parking permits and replacement fobs for customers  
• You’ll be getting out and about across Yorkshire as you travel shadowing the team, learning about frontline housing services  

What you’ll bring to the role: 

• 4 GCSE’s at Grade 4 (C) or above including English and Maths 
• Customer obsessed, an understanding our customers come from a wide variety of diverse backgrounds and have unique needs 
• Adaptability, you’ll be comfortable and confident with a last-minute change to your schedule  
• A pride and passion in your work, you’ll have superb attention to detail 
• Strong communication skills, you’ll be comfortable and confident picking up the phone and speaking to colleagues and customers  
• An eagerness to develop your own skills 

It would be a bonus if you had: 

• Work experience in a similar role or knowledge of social housing   

Check out the attached Role Profile for more details! 

If you’re sitting there thinking, I can’t quite bring everything to the role that they’re asking for, but I’m pretty confident I have a ton of other skills that make me stand out… Don’t let the bullet points put you off, we’re a friendly bunch and want to get the best people in the best roles and if that’s you, we’d love to hear from you! 

A bit more about us  

At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door.  

As we continue to develop new homes and our customer base expands, it’s more important than ever that we look towards our future talent and ensure we have the best people in place to provide excellent support to our customers. As our Apprentice Housing Assistant, you’ll play a key role in making this happen.  

What’s in it for you?  

In return, we offer a salary of £15,015 to £16,744 per annum dependant on experience for 35 hours per week, 25 days annual leave (rising annually to 30 days) plus Bank Holidays.   

We also work (truly) flexibly, and believe work is something you do, not somewhere you go.  

But that’s not all. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.  

Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.  

 So, now you’re really interested?  

At YH, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.  

We’re committed to recruiting top talent and valuing our customers unique experiences to help us stay customer-focused. That’s why we’re actively encouraging our customers to apply.  

If you require additional support with your application, or have any further questions, please contact our recruitment team via email at recruitment@yorkshirehousing.co.uk.  

The fine print  

The closing date for applications will be 16th March 2025 but we might close it early if we get lots of fab candidates, so don’t hang around. As this role is an apprenticeship, it’s a 24-month fixed term contract, but once you’re fully qualified, we’d work with you to secure you an opportunity with us at Yorkshire Housing as we know good talent when we see it! 

Your learning will be supported by our online provider, and you’ll attend either on day release or block release, ensuring that all of your assignments and assessments are completed as you work towards your qualifications. 

Please remember to complete your application is as much detail as possible, if your CV isn’t the most detailed, your application is your time to shine! 

We know not everyone excels at interviews which means we don’t always get the best out of people in a traditional interview. So, as you can probably tell we don’t do things the ‘typical’ way here at Yorkshire Housing so the next step of the process will involve a super exciting assessment centre approach where we get to see you face to face!