Job Introduction
We’re looking for a Homeownership and Commercial Assets Administrator to join our brilliant Homeownership Team on an 18 month fixed contract. You’ll be joining a driven and forward thinking team, who are passionate about delivering an excellent service for our customers. This is a fantastic entry-level role into housing, allowing you to build a strong foundation of knowledge and understanding that will carry you forward in your career!
You’ll be largely working from home (if that suits you) with a team meet-up at least once each month in our central Leeds office. With agile working hours what’s not to love?
What we’re all about
You might think of Yorkshire Housing as ‘just’ a housing provider. We own and manage nearly 20,000 homes (and counting) across Yorkshire and our mission is to make it possible for current and future tenants to have a place they’re proud to call home. We’re all about the customer, and our service doesn’t stop once the keys are in the door.
We also manage a growing portfolio of market rent properties and commercial leases. As a Homeownership and Commercial Assets Administrator, you’ll be responsible for providing essential support to the team in all things homeownership and ensure that the data we hold on our assets and customers is well managed and processed accurately.
What you’ll be doing
Data management is a strong focus here, so you’ll be creating and maintaining accurate customer and property records, keeping detailed audits and producing information that is customer friendly.
Often you’ll be the first point of contact for customers, showing your passion for customer service.
You’ll be working with our lovely Homeownership Experts throughout our processes, providing information to customers escalating queries to the teams across Yorkshire Housing and our very own Homeownership Experts.
Our shared mailboxes will be yours to manage, ensuring enquiries are picked up effectively and escalating where necessary. You’ll be the first point of contact for our team so having great communication skills is a must.
As you can imagine the full role profile has lots more detail so please do check it out!
The Homeownership and Commercial Assets teams are taking their service to the next level and this is a great opportunity to be part of the exciting journey! It’s perfect for someone who enjoys change and wants to embrace their next challenge. Sounds familiar? We’d love to hear from you.
What you’ll bring to the role
- Being customer focused or as we say at YH “Customer Obsessed”
- You’ll be able to work methodically, follow procedures and accurately record data and information.
- You’ll have excellent administrative skills, attention to detail and be able to present written and numerical information accurately.
- Able to adapt, being flexible to a changing and varied workload, whilst maintaining high standards of concentration and accuracy.
- You’ll be well organised and be on top of your workload, prioritising the right tasks and meeting deadlines.
- You’ll be a strong communicator and happy to network with people, providing clear information and building great working relationships.
- If you’re eager to develop your skills and love embracing new ways of working then this could be a great role for you!
- You’ll also be proficient in the use of ICT systems and Microsoft packages including Word, Outlook, Excel and MS Teams.
It would be great if you had –
- Housing experience (but this is not essential), or a keen interest in affordable homeownership
- It would be fantastic if your values and approach aligned with YH’s values- we love to live our value.
- Experience of using a Customer Relationship Management (CRM) system- We will be moving to Salesforce soon and this will create new, exciting ways of managing our data.
- Experience of using Orchard, specifically linked to data entry activities.
- Understanding of Leasehold, Market Rent, Affordable Homeownership products
Experience of working a central team, supporting a team working remotely.
What’s in it for you…
We offer an excellent salary of £25,938.64 for a 35 hour week, 25 days annual leave (rising annually to 30 days) plus public holidays.
This team are passionate about nurturing talent and you’ll be well supported by this forward thinking, friendly team.
Our homeownership property portfolio is growing along with the opportunities within the team. This is a great opportunity to help shape our service delivery bringing your ideas and experience to the table and supporting us to offer a top notch service to our customers.
That’s not all - we offer a reward package to suit everyone. At Yorkshire Housing, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
We also promote a flexible approach to work with our hub, home, roam approach and have a real focus on your development with a number of internal and external training opportunities!
One of our biggest priorities is the wellbeing of our staff and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
So, now you’re really interested?
At Yorkshire Housing, we’re actively building a work environment that’s inclusive as well as diverse. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
We know that not all candidates will meet every single desired requirement …if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you, please go ahead and apply!
If you require additional support with your application, or have any further questions, please our lovely recruitment team by email at recruitment@yorkshirehousing.co.uk
The fine print
The closing date for applications will be Sunday 28th April, with first stage interviews taking place W/C 6th May. we would encourage you to submit your application as soon as possible as we may close the role early if an competitive candidate pool is identified.
If you’re applying for this role internally, remember to let your line manager know (it’s the right thing to do!).
