Job Introduction
Have you got an eye for detail? Are you passionate about customer experience and problem-solving? We may have just the role for you! As a Homeownership Property Expert, you’ll use your skills to manage the legal processes involved in homeownership for our customers. We’ll equip you with all the training you need so that you can take ownership of the customer journey, acting as a specialist in all matters relating to their lease and legal agreements.
Reporting to our Homeownership Manager, this is a fantastic opportunity to join us at an exciting time, and be part of our supportive, forward thinking and pro-active team who get stuff done. Our Homeownership Team are proud to have won Team of the Quarter at YH’s best of Yorkshire awards in 2024, so you’ll be surrounded by Yorkshire Housing’s finest!
We believe work is something you do, not somewhere you go so if you want to work for a company who are truly flexible and where you are valued then this could be the role for you!
What we’re all about
You can probably already tell that we’re not your typical housing provider! With around 20,000 homes (and more in the pipeline), we’re on track with our growth plan to build 8,000 new homes across Yorkshire.
We’re dedicated to creating exceptional customer experiences along the way and are on a mission to build a culture that prioritises excellence, innovation, and customer obsession.
Want to know more about your next challenge?
What will you be doing?
With your customer centric approach, you’ll be resolving specialist homeownership queries, covering all sorts of lease and legal agreement matters along with guiding our customers through staircasing transactions and lease extensions. You’ll understand how best to communicate these tricky processes to our customers, as they’ll look to you for your expertise in this field.
This role is much more than managing cases too, you’ll be representing our homeowners across the business in matters that affect them, with the aim of increasing customer satisfaction and embedding a pre-emptive approach to their needs.
This is the sort of role where you’ll get to work with different teams across the customers homeownership journey to promote customer consultation, really looking to improve our overall service delivery.
You’ll be confident making decisions and considering how we maximise the potential of our assets, ensuring a consistent approach and signposting where needed.
Our customers will always be at the heart of everything you do, and other aspects of the role will include:
- Managing a case load of homeownership specific requests and actions.
- Referring and signposting cases to other teams where relevant, ensuring customers are clear on the handover to a new team.
- Working alongside the Homeownership Account Expert you’ll monitor service charge expenditure and that services are delivered in line with budget constraints.
- Proactively managing staircasing and lease extension transactions.
You’ll sometimes visit customers in their homes or travel to one of our Hubs for team meetings, so being able to travel across the Yorkshire region is important.
Already feel this is the role for you? There’s much more useful information you can read in the Role Profile!
Who are we looking for?
The answer is simple - if you are proactive, can think outside the box and are customer obsessed, we want to hear from you! You don’t need to have experience working in Social Housing, but experience working with legal processes and guiding customers through this journey would be an advantage.
The rest would also be great too:
- The ability to build trusting relationships with customers, colleagues and partner organisations.
- A problem-solving mindset
- The ability to manage challenging situations, showing empathy and understanding.
- Strong prioritization skills, and comfortable taking ownership of and managing your own workload.
- High level of accuracy and attention to detail
- Strong analytical skills with an ability to gather, record and understand data from multiple sources.
- A full UK driving license, the ability to drive and access to a car for business purposes.
What’s in it for you…
This a full-time permanent role with a salary of £35,652.75 per annum, for a 35-hour week plus 25 days annual leave (rising annually to 30 days) plus Bank Holidays.
We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
Find out more about our employment perks here!
Now you’re really interested?
At YH, we’re actively building a working environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
We know that not all candidates will meet every single requirement. If you’re experience looks a little different from what we’re looking for and you think you can bring value to the role, we’d love to learn more about you so please apply!
If you require any additional support with your application, or have any further questions please contact our fab recruitment team via email at recruitment@yorkshirehousing.co.uk.
The fine print
The closing date for applications will be Friday 14th February 2025, but we might close it early if we get lots of great candidates, so don’t hang around.
First stage interviews will take place via Microsoft Teams on Friday 21st February 2025.
Second stage interviews will take place on 26th & 27th February 2025 in our Leeds city centre hub.
If you’re applying for this role internally, you must inform your current line manager (it’s the right thing to do!).
