Job Introduction
We’re looking for professional, accurate and efficient Homeownership and Commercial Assets Administrator to join our brilliant Commercial Assets Team on an 24 month fixed contract. You’ll be joining a driven and commercially focused team, who are passionate about delivering an excellent service for our customers. Are you interested yet?
What we’re all about
You might think of Yorkshire Housing as ‘just’ a housing provider. We own and manage nearly 20,000 homes (and counting) across Yorkshire and our mission is to make it possible for current and future tenants to have a place they’re proud to call home. We’re all about the customer, and our service doesn’t stop once the keys are in the door.
We also manage a growing portfolio of Market Rent properties and Commercial Leases. As a Homeownership and Commercial Assets Administrator you’ll be responsible for providing essential support to the team letting our properties and ensuring that the data we hold on our commercial assets is well managed and processed accurately.
What you’ll be doing
Data management is a strong focus here, so you’ll be creating and maintaining accurate customer and property records, keeping detailed audits and producing information that is customer friendly.
Often you’ll be the first point of contact for customers, showing your passion for customer service so regular travel to Yorkshire will be required!
You’ll be working with our lovely Property Coordinators throughout our processes, managing applications, marketing property and document checking, getting to work with lots of teams and ensuring smooth and efficient services.
Our shared mailboxes will be yours to manage, ensuring enquiries are picked up effectively and escalating where necessary, and also raising repairs when needed.
Supporting the Commercial Property Expert, you’ll be a pro at keeping accurate records, providing support and helping across the team, and of course you’ll be a great communicator.
As you can imagine the full role profile has lots more detail so please do check it out!
The Homeownership and Commercial Assets teams are taking their service to the next level and this is a great opportunity to be part of the exciting journey! It’s perfect for someone who enjoys change and wants to embrace their next challenge. Sounds familiar? We’d love to hear from you.
What you’ll bring to the role
- Being customer focused or as we say at YH “Customer Obsessed”.
- Proficient in the use of ICT systems and Microsoft packages including Word, Outlook, Excel and MS Teams.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- Excellent attention to detail and able to present written and numerical information quickly and accurately.
- Able to adapt, being flexible to a changing and varied workload, whilst maintaining high standards of concentration and accuracy for routine tasks.
- Strong organisation and time management skills, with the ability to prioritise, manage your own workload and to meet deadlines.
- Ability to communicate effectively and network with people, providing clear information and building effective working relationships.
- Able to work to targets, internal policies, procedures and service development initiatives.
- Eagerness to develop own skills and adapt to change.
- Personal values and approach that align with YH’s values
- Ability to work flexibly in line with Hub, Home and Roam principles
- An understanding of Equality, Diversity and Inclusivity and how this is applied through our service to customers and colleagues.
It would be great if you had:
- Housing experience
- Experience of using a Customer Relationship Management (CRM) system.
- Experience of using Orchard, specifically linked to data entry activities.
- Understanding of Leasehold, Market Rent, Affordable Home Ownership products
Experience of working a central team, supporting a team working remotely.
What’s in it for you
In return, we offer a salary of £24,703.47 per annum for a 35-hour week, 25 days annual leave (rising annually to 30 days) plus Bank Holidays.
We also work (truly) flexibly, and believe work is something you do, not somewhere you go.
But that’s not all. We offer a reward package to suit everyone. At Yorkshire H, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
Our people’s health and wellbeing is one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
So, now you’re really interested?
At Yorkshire Housing, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
We know that not all candidates will meet every single desired requirement …if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you, please go ahead and apply!
If you require additional support with your application, or have any further questions, please our lovely recruitment team by email at recruitment@yorkshirehousing.co.uk
The closing date for applications is 20th December, but we may close early if we get lots of fab applications so don’t hang around!
