Director of Transformation

Job Introduction

Are you frustrated by the same old clichés around transformation? Are you an exceptional, talented and values led business transformation leader who wants to make a difference?

Then this could be the role for you! We’re looking for a Director of Transformation to help us on our quest to be the UKs best housing provider. You’ll have overall accountability for delivering innovative digital, data management and culture change strategies across the business that will revolutionise how we deliver services for our customers.

About Yorkshire Housing 

We’re not just your typical housing provider! We own and manage nearly 20,000 homes (and counting) across Yorkshire and have ambitious plans to disrupt the sector by overhauling the traditional customer service offer, building new homes that are truly future-proof and creating a very different colleague offer that gives our people the flexibility and freedom to do their best work.  

It’s a milestone year for us as we deliver the next phase of our Business Strategy. We’re building the foundations to shift from a reaction to a pre-emptive service delivery model, bringing together our business systems and customer intelligence and making big changes to how we deliver what our customers need.

You’ll lead our business change delivery, technology and data and performance teams, co-ordinating the transformation of our culture and service delivery across the business and ensuring we have the right systems and processes to make this happen.

About the role

This exciting role has strategic responsibility for delivering a significant portfolio of change over the next few years. You’ll lead our change delivery, technology, data and performance and business architecture teams, co-ordinating the transformation of service delivery and culture across the business and ensuring we have the right systems and processes to make this happen.  

Already feel this is the role for you? Find out more in our detailed Recruitment Pack.

So, what are we looking for in a candidate? 

If you have the skills, experience and tenacity to make all this happen then we would love to hear from you! 

The below would also be great: 

• A genuine passion for excellent customer experience combined with a strong track record of leading and delivering business transformation change to achieve this 
• A credible and articulate leader, with experience of inspiring large teams towards shared goals in service led organisations 
• Passionate about people – customers and also colleagues across the business who make it happen – know how to bring an army of people together to create positive change 
• A confident, independent and effective decision maker who cares about doing the right thing, not the easy thing 
• A natural innovator, someone who looks for opportunities and possibilities with the courage to try new things when it makes sense for our customers and knows what it takes to build trusting, influential partnerships with external stakeholders 
• Experience of the housing sector isn’t essential, but you’ll be well versed in CRM and operating models 

What’s in it for you… 

A salary of £103k plus a £3.5k car allowance, 30 days annual leave (rising annually to 35 days), private medical and further health cash-plan, a pension scheme where we’ll match your contributions up to 9%, just to name a few. 

We have a truly flexible approach to work so living in Yorkshire isn’t a requirement of the role (although we’ll expect to see a fair bit of you here!).  

Our working environment is inclusive as well as diverse. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.  

The fine print  

To apply, click the link which will take you to our state-of-the-art recruitment platform giving you a personalised application process and access to your own candidate portal. In only a few short steps you will be able to submit your application for the role!  You need to upload your CV along with a cover letter telling us a bit more about you and why this role interests you. We also ask you to complete our equal opportunities monitoring form and confirm a few other bits, like that you’ve got the right to work in the UK.

Please submit your application by 9am on 11^th February 2024. 

Get in touch at recruitment@yorkshirehousing.co.uk if you need any support with your application.