Job Introduction
Are you on the lookout for a role where you you’ll have the responsibility for the effective day to day quality of our building services operatives specialising in Damp, Mould and Condensation to ensure they are delivering a great customer experience?
Then look no further! We’re looking for a Damp and Mould Tech Coach that’ll be right up your street.
Here’s some key bits you’ll be getting up to in role..
Referral and consultation: Serve as the primary contact for referrals and second opinions from colleagues across Yorkshire Housing, offering your expert technical and operational insights.
Compliance oversight: Ensure all building services operatives in the damp and mould team adhere to relevant health and safety legislation and building regulations.
Quality assurance: Conduct sample checks and quality control assessments of operatives, providing fair and consistent evaluations based on agreed criteria. Offer constructive feedback to support continuous improvement and learning.
Performance support: Collaborate with the team leader to implement and monitor performance management measures. Identify and address performance issues related to technical skills, attitudes, and behaviours, escalating to the team leader when necessary.
Complaint resolution: Assist in proactively managing and de-escalating potential customer complaints.
Training and development: Work closely with the Damp and Mould team leader to identify technical training needs. Develop and implement individual improvement strategies, fostering a coaching culture to enhance operatives’ skills and promote continuous improvement.
Leadership and role modelling: Build trust and serve as a role model for operatives by demonstrating quality, efficiency, compliance, accountability, and a customer-centric approach. Getting stuck in: You’ll also get involved in day-to-day damp, mould and condensation work if needed.
Want to know more? Full details can be found in the attached Role Profile.
Sounds good? Here’s what we need from you…
• You’ll have significant experience undertaking damp, mould and condensation repairs work in a customer facing environment.
• You’ll be customer focussed, with an ability to understand and help meet customer expectations and coach this in others.
• You’re a real people person and an excellent communicator - you can build trust with others and form strong working relationships based on mutual respect.
• You’ll be able to constructively challenge and offer solutions.
• You’ll be passionate about developing people and can spot potential in others.
• You’ll demonstrate a thorough knowledge of current health and safety best practise.
• You have an eye for detail and can identify gaps in quality quickly.
• A willingness to learn about reporting, providing reports and learning new systems.
• You have a full driving license valid for the UK and willingness to work across Yorkshire.
What’s in it for you
In return, we offer a salary of £35,261.65 per annum for a 35-hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays.
We also work (truly) flexibly, and believe work is something you do, not somewhere you go.
But that’s not all. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
So, now you’re really interested?
At YH, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
If you require additional support with your application, please contact our recruitment team via email to recruitment@yorkshirehousing.co.uk.
The fine print:
The advert will close on 28.07.24. Don’t hang around though as we may close the vacancy early if we find a fab candidate!
If you’re applying for this role internally you must inform your line manager (it’s the right thing to do!). P.s; you’ll need a DBS check as part of this role.
