Damp and Mould Responder

We’re on the lookout for a team of passionate Damp & Mould First Responders to join the repairs and investment delivery team in ensuring all our customers have a place they’re proud to call home. We’ve got multiple opportunities available, and looking for superstars to join the team of current first responders.  

So, if you’re passionate about advising customers in proactive management, identification of issues and resolution of Damp and Mould within their homes, then we want to hear from you! 

What you’ll be getting up to 

You’ll be an integral part of our customer experience, and you’ll deliver a high quality, efficient and effective damp and mould service to our customers. This will include first stage diagnosing and recording evidence, treatment and any minor works required to manage damp, mould or condensation in our properties.   

You’ll also escalate property issues which require the technical expertise of a surveyor in addressing damp and mould, identifying and treating the cause wherever possible. 

A key part of the role is being customer obsessed and working and advising customers in the proactive management, identification of issues and resolution of damp and mould within properties. This includes advising customers on proactive management and prevention techniques, in an empathetic, inclusive way. You’ll have the understanding and knowledge in addressing customer concerns around damp and mould, working with the diverse community that live within our properties, including vulnerable customers. 

You’ll be the ‘eyes and ears’ of Yorkshire Housing and you’ll flag and report any concerns. You will be required to undertake some minor repairs to assist our customers. This will include (depending on skillset) joinery, plumbing, general property repairs, decorating and building work in supporting our vision to give every customer a house they’re proud to call home.  

Want to know more? There’s lots of more useful information you can find in the Role Profile! 

So, what do we need from you? 

• Previous experience undertaking repairs in a customer facing environment, ideally you will have some knowledge of damp and mould, but you’ll want to learn and become a subject matter expert, so you can educate colleagues and customers.
• Experience in basic plumbing/building/joinery/decorating work, and the ability to carry out basic repairs unsupervised. You will have a good understanding and the skills to undertake minor repairs.
• Previous experience working in a customer facing role, ideally within Social Housing or similar industry.
• Ability to use or be prepared to learn to use tablets and smart phones, with the ability of undertaking basic IT tasks such as read and write emails, take photos and use software
• An in-depth awareness and understanding of health and safety regulations.
• You’ll be customer focused, and passionate about providing the best service possible.
• You’re willing to go above and beyond to provide a fantastic service and you take responsibility for your actions, performance and decisions.
• You’re always keen to develop, learn new skills and be curious.
• To be able flexibly over the Yorkshire region and have a full UK driving licence