Job Introduction
Ey up! We’re on the lookout for a new champion to help drive our asset disposal process to focus on finding new homes our customers will love! Do you have experience in owning the customer journey, from that first consultation all the way through to helping them settle in? This is reyt up your street if you are confident you can make the journey smooth and stress-free.
We want our customers to feel supported and we need to hit ambitious targets so read on if you are up for the challenge. Working proactively and collaboratively with different teams, you'll achieve the best outcomes and keep our customers updated every step of the way.
Please note this is a 12 month fixed term contract and there are 2 positions available.
About Yorkshire Housing
Here at Yorkshire Housing our customers are at the heart of what we do – we are not just your typical housing provider! In a nutshell We own and manage nearly 20,000 homes (and counting) across Yorkshire and our mission is to make it possible for current and future tenants to have a place they’re proud to call home. We’re all about the customer and our service doesn’t stop once the keys are in the door.
What will you be doing?
As a key player in our Active Asset Management Strategy, you'll oversee the customer journey for property disposals, including end-of-lease clearances and pre-identified disposals. You'll manage a pipeline of properties, understanding customer housing needs and acting as their main contact, providing support and information throughout – really championing our Customer-Obsessed ethos!
You'll manage risks, flag safeguarding concerns, and ensure compliance with procedures and legislation, maintaining meticulous records and audit trails.
You will also liaise with local authorities and external agencies to support customers and drive the disposal process forward, resolving or escalating any issues.
Who are we looking for?
At Yorkshire Housing, we’re “Customer Obsessed,” committed to enhancing customer experiences through continuous learning and development. You'll excel in communication, build trusting relationships and handle challenging situations with empathy and diplomacy.
We’d love to hear from you if you proactively solve problems, deliver complex messages clearly, and maintain accurate records while prioritising your workload. Attention to detail and the ability to work under pressure are key, as is using technology to improve our services.
We value organisation, adaptability, and the ability to work both independently and in teams. You'll help shift our focus from reactive to pre-emptive customer service whilst aligning with our values.
What’s in it for me?
We are offering £33,545 per annum for a 35-hour week and a car allowance of £2,000 (so, you’ll need a driving licence and access to your own vehicle).
You’ll get 25 days paid annual leave (rising annually to 30) plus bank holidays and we have a fantastic pension scheme, matching your contribution up to 9%.
You can also claim back for medical appointments, prescriptions and more through our colleague cash plan, and access thousands of retail discounts with Perkbox.
We also promote flexibility work with our hub, home, roam approach and in this role we would expect you to be out and about across Yorkshire to meet the business’ needs as required.
The fine print
The closing date for applications is 10 July, with interviews taking place w/c 15 July.
If you’re applying for this role internally, remember to let your line manager know (it’s the right thing to do!).
