Customer Insight Committee Member

Job Introduction

Are you a YH Customer who is passionate about improving housing services and amplifying the voice of fellow customers? Do you want to help shape the future of social housing in Yorkshire? If so, we’d love to hear from you.

At Yorkshire Housing, we believe everyone should have a place they’re proud to call home. We’re looking to expand our Customer Insight Committee by appointing up to three new Members to help us ensure our services reflect the needs, priorities, and experiences of our customers.

What you'll be doing 

You’ll work with other customers and colleagues to ask thoughtful questions, bring constructive challenge and make sure customer voices are front and centre in how we improve services.

The Committee helps make sure customer insight is heard in the right places, including by the Homes and Places Committee and Board. It has already helped shine a light on areas like repairs, aids and adaptations, and anti-social behaviour, supporting action and improvements shaped by real customer feedback.

The stuff that sets you apart 

We’re looking for individuals who bring lived experience as a customer and a passion for making a difference. You don’t need to be a housing expert — we’ll support you with training and development. What matters most is your ability to bring the following qualities: 

• Customer Focus: You understand what matters to customers and can represent their views with clarity and empathy. You’ll build trust and positive relationships with other customers to ensure their voices are heard.
• Leadership & Influence: You’re confident in holding Yorkshire Housing to account and contributing to service improvements. You bring ideas, challenge constructively, and help drive change from a customer perspective.
• Independence & Integrity: You can remain impartial, act with integrity, and balance customer needs with organisational risks and responsibilities.
• Analytical Thinking: You have an eye for detail and can ask the right questions to uncover the root of issues. You’ll help the committee make evidence-based recommendations.
• Communication Skills: You’re a good listener and a clear communicator. You can express your views constructively in meetings and act as a positive ambassador for Yorkshire Housing in the wider community.
• Teamwork & Collaboration: You value the opinions of others and work well in a team. You’re supportive, respectful, and help create a safe space for open discussion.
• Equity, Diversity & Inclusion: You’re committed to fairness and respect for all. You’re open to learning and can help identify and challenge discrimination or exclusion.
• Willingness to Learn: You’re open to developing your understanding of the Regulatory Framework for Social Housing and how Yorkshire Housing operates.
• Basic IT Skills: You’re comfortable using email and joining online meetings (e.g. Microsoft Teams).

What’s involved: 

• Attend at least 75% of quarterly committee meetings (mostly online)
• Prepare by reading meeting papers and contributing to discussions
• Take part in onboarding, training, and governance reviews
• Represent Yorkshire Housing positively in your community and beyond

What’s in it for you? 

This role offers a time commitment of around half a day per month, with a payment of £3,375 per annum. It’s an opportunity to challenge yourself and make a significant impact. 

Take a look at the Recruitment pack and Role Profile to find out more about this exciting opportunity! 

So, now you’re really interested? 

At Yorkshire Housing, we’re actively building an inclusive and diverse work environment where everyone can contribute their best work and be themselves.  We welcome and encourage candidates from all backgrounds to apply. 

If you require any additional support with your application, or have any further questions, please contact our amazing recruitment team via email at recruitment@yorkshirehousing.co.uk. 

The fine print 

To apply, click the link to our recruitment platform.  You'll receive step-by-step guidance and can choose to submit a CV with a cover letter or CV and a short video (no longer than 1 minute) explaining why you would be ideal for the position.  There are also a couple of application questions to answer, followed by our equal opportunities monitoring form.

Remember to take a look at our recruitment pack to find out more! 

Please submit your application by 11:59pm on 27th July 2026.