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Customer Engagement Apprentice

Job Introduction

Do you have a passion to deliver the best customer experience? Want to play a key part in making sure this happens? 

Well, you’re in the right place! 

We have a fantastic opportunity to join us as a Customer Engagement Apprentice. You’ll play a key part in embedding the customer voice in all service activities and service areas across Yorkshire Housing. 


What will I be doing?  

As a Customer Engagement Apprentice, you’ll work with the team and other key business stakeholders to develop and promote all forms of customer engagement so that customer voice is embedded in service co-design and our agile service offers

You’ll support the Customer Voice and Review Committee to enable them to undertake their roles effectively whilst also supporting the customer insight and engagement team to maintain and promote the “Your Voice Matters” customer group and other methods of engagement.  

On top of this you’ll be attending college and passing all your related coursework and exams to gain your Business Administrator Level 3 qualification.  

You’ll be speaking to many of our Yorkshire Housing customers. So, respectful, warm and professional communication is a key part of this role. If you did want to know more before applying, there is a role profile attached for you to have a look through! 


What you’ll bring to the role 

  • A passion for customer service - or as we say at YH “Customer Obsessed”.  
  • 5 GCSEs at Grade 4 (C) or above including Maths and English  
  • Excellent numeracy, literacy and communication skills  
  • Passion to help customers  
  • Well organised and excellent time management skills  
  • Ability to correspond with customers effectively providing great customer service  
  • High standard of accuracy  
  • IT savvy especially in Microsoft applications Word, Excel, Outlook  

It would be a bonus if you had 

  • Experience or knowledge of social housing  
  • Experience in a customer service and or administrative environment 

If you’re sat there thinking, I can’t quite bring everything to the role that they’re asking for, but I’m pretty confident I have a ton of other skills that make me stand out… Don’t let the bullet points put you off, we’re a friendly bunch and want to get the best people in the best roles and if that’s you, we’d love to hear from you! 


A bit more about us  

You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. We own and manage nearly 20,000 homes (and counting) across Yorkshire and make it possible for current and future customers to have a place they’re proud to call home. 

Customers are really at the heart of what we do and that’s where you come in. You will use your skills to really make their voices heard and to ensure our customers feel valued and that their views matter. 


What’s in it for you?  

In return, we offer a salary of £16,216.20 for 35 hours per week, 25 days annual leave (rising annually to 30 days) plus Bank Holidays.   

We also work (truly) flexibly, and believe work is something you do, not somewhere you go.  

But that’s not all. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.  

Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.  


So, now you’re really interested?  

At YH, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.  

If you require additional support with your application, or have any further questions, please contact our recruitment team via email at  


The fine print  

The closing date for applications will be 17/04/2024, but we might close it early if we get lots of fab candidates, so don’t hang around. As this role is an apprenticeship, it’s a 20-month fixed contract, but once your fully qualified we’d work with you to secure you an opportunity with us at Yorkshire Housing as we know good talent when we see it! 

Please remember to complete your application is as much detail as possible, if your CV isn’t the most detailed, your application is your time to shine! 

We know not everyone excels at interviews which means we don’t always get the best out of people in a traditional interview. So, as you can probably tell we don’t do things the ‘typical’ way here at Yorkshire Housing so the next step of the process will involve a super exciting assessment centre approach where we get to see you face to face! 


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