Job Introduction
Do you have a passion for data analysis? If you love reporting and providing insights, you might be just the person we are looking for.
We are excited to be on the hunt for a Business Performance Analyst.
In this exciting role you’ll be supporting the Business Performance Manager, providing the relevant data and insight to ensure the Repairs and Investment Delivery function is delivering a customer-obsessed service against the agreed performance targets and budgets.
What you’ll be getting up to
You’ll proactively analyse business performance reports from teams within Repairs & Investment to identify an understanding of how the different teams are performing and making suggestions and opportunities to improve performance.
The data is key and will provide the foundation, allowing you to make important recommendations on how service levels can be improved. You’ll also use this insight and knowledge to identify opportunities to improve and streamline existing processes and procedures across YH.
You’ll work closely with the Finance Business Partner for Repairs & Investment Delivery and senior managers to support the budget management and forecasting process. You’ll monitor and reconcile expenditure with external partners. Leading on performance management meetings with the relevant stakeholders.
Want to know more? There’s lots of more useful information you can find in the Role Profile!
So, what do we need from you?
Analytical mind – you’ll be comfortable identifying trends and issues from large and complex data sets and paint a picture on performance.
Effective and confident communicator - can communicate performance trends to senior managers and make confident and evidence-based recommendations.
Customer obsessed - passionate about delivering an exceptional customer experience, ideally with an understanding and previous experience of complaints data.
Capable of being challenged and challenging stakeholders, in relation to any reporting or analysis.
Advanced Excel skills.
Strong commercial awareness and understanding of the budget management and forecasting process.
Flexible and open to change and is a Change Champion in transforming ways of working to be data drive.
What’s in it for you…
The salary for this role is £31,091.67 per annum, 25 days annual leave (rising annually to 30 days) plus Bank Holidays.
We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
So, now you’re really interested?
At YH, we’re actively building a work environment that’s inclusive as well as diverse. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
We know that not all candidates will meet every single desired requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you, please go ahead and apply!
If you require additional support with your application, please contact us by email at recruitment@yorkshirehousing.co.uk.
The fine print
The closing date for applications will be 30th July 2023 – we can see this one being really popular so don’t wait to get your application in and remember to speak with your line manager if you’re internal and thinking of applying!
