Job Introduction
We are recruiting an Administrator to join our Home Improvement Agency Team at Yorkshire Housing. The administrator will provide an efficient and professional customer focused support service to ensure the smooth running of Home Improvement Agency (HIA) which undertakes adaptions to improve the quality of our customers lives and enables them to remain in their own homes for as long as they wish.
About Yorkshire Housing
Here at Yorkshire Housing our customers are at the heart of what we do – we are not just your typical housing provider! In a nutshell we own and manage nearly 20,000 homes (and counting) across Yorkshire and our mission is to make it possible for our tenants to have a place they’re proud to call home.
We have huge growth plans and helping our customers feel safe and happy with their homes is vital for us to achieve them – is that where you come in?
Want to know more about your next challenge?
What you’ll be doing?
You’ll provide clerical, administrative and data support to the HIA team to ensure the efficient delivery of all HIA services.
You’ll be the main point of contact to customers and other organisations to ensure all enquiries are recorded, responded to appropriately and monitored through to completion.
You’ll maintain a comprehensive computer database and casework files of customer enquiries and recording of customer financial contributions and the completion of appropriate invoices and banking sheets.
You’ll respond appropriately to individual enquiries and provide ongoing liaison between customers, referrers, contractors and HIA staff to provide high quality information and advice, to promote the Agency’s customer focused approach to service delivery.
Who are we looking for?
We are looking for someone with a passion for supporting customers and who loves being organised and solving problems!
The rest would also be great too –
- Experience of working in a service-based organisation dealing with the public & dealing with the public.
- Experience of record-keeping, monitoring systems,
- Have an understanding of GDPR
- You will have excellent communication skills & be able to use your initiative in resolving low level complaints & escalating complaints. maintaining data on spreadsheets.
- Experience of problem-solving techniques in a customer facing environment.
- Be able to deal with different priorities and deadlines, but maintain high standards of work.
- Ability to be flexible and work as part of team to meet operational needs.
- Possess attention to detail to ensure the accuracy of data
- Be able to use Excel & Word proficiently and can comfortably adapt and use other IT applications
The below would be a bonus –
- Previous experience working for a Housing Association or some other public sector not for profit organisation who provide a service to customers.
- Previous experience dealing with vulnerable groups of people
- Have advanced Excel skills, such as using Pivot Tables & VLookup
What’s in it for you?
We offer a salary of £23,316.63 pro rata for a 28 hour week, 3 days working out of the Northallerton office on a Mon/Wed/Fri but must have the ability to work full time if required to cover holidays etc. 25 days annual leave (pro-rata) plus Bank Holidays.
That’s not all - we offer a reward package to suit everyone. At Yorkshire Housing, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
We also promote a flexible approach to work and a real focus on your development with a number of internal and external training opportunities!
One of our biggest priorities is the wellbeing of our staff and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
So, now you’re really interested?
At Yorkshire Housing, we’re actively building a work environment that’s inclusive as well as diverse. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
We know that not all candidates will meet every single desired requirement …if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you, please go ahead and apply!
If you require additional support with your application, or have any further questions, please our lovely recruitment team by email at recruitment@yorkshirehousing.co.uk
The fine print
The closing date for applications will be 28th July, with interviews taking place w/c 31st August – don’t wait to get your application in as the role may close early!
If you are applying for this role internally you must inform your current line manager.
