ASB and Tenancy Enforcement Team Manager

Job Introduction

Do you believe everyone deserves to feel safe in their home and community?

At Yorkshire Housing, we're all about making it possible for people to have a place they're proud to call home. We're looking for an experienced, customer-obsessed leader to join us as our new ASB and Tenancy Enforcement Team Manager and help us create safer, stronger and more sustainable communities across Yorkshire.

This is a fantastic opportunity to lead a specialist team responsible for tackling anti-social behaviour, managing tenancy enforcement and supporting customers through some of the most challenging situations they face. You'll combine operational leadership with expert technical knowledge, ensuring we deliver a service that's fair, proportionate, legally compliant and, most importantly, focused on achieving the right outcomes for our customers.

We believe work is something you do, not somewhere you go. So, if you're looking for a flexible role where you can genuinely make a difference, keep reading.

What you'll be doing

As our ASB and Tenancy Enforcement Team Manager, you'll lead the operational delivery of our ASB and tenancy enforcement service across more than 18,000 homes.

You'll:

• Lead, coach and develop a high-performing team, creating a culture of accountability, collaboration and continuous improvement.
• Act as Yorkshire Housing's operational specialist for ASB and tenancy enforcement, providing expert guidance on complex and high-risk cases.
• Oversee legal action including injunctions, possession proceedings and other enforcement remedies, ensuring cases are evidence-led and proportionate.
• Work closely with legal advisers, local authorities, police and partner agencies to tackle anti-social behaviour and support vulnerable customers.
• Drive service performance through insight, quality assurance, auditing and continuous improvement activity.
• Lead on service development, ensuring our approach remains proactive, inclusive and aligned to best practice.
• Build and maintain strong regional partnerships that help create safer, more sustainable communities.
• Manage budgets effectively and ensure resources deliver maximum value for money.
• Use customer feedback, complaints and performance data to identify opportunities to improve the customer experience.

What you'll bring

We're looking for someone who combines strong leadership skills with significant technical expertise in housing management, ASB and tenancy enforcement.

You'll ideally have:

• Extensive experience of anti-social behaviour, tenancy enforcement and housing management within a social housing environment.
• A proven track record of managing complex and high-risk cases involving safeguarding, legal action and multi-agency working.
• Strong operational leadership skills, with the ability to motivate, coach and develop others.
• Excellent knowledge of relevant legislation, regulatory requirements, case law and enforcement tools available to social landlords.
• Experience working with solicitors, barristers, courts and external agencies, including presenting evidence and representing an organisation professionally.
• A customer-focused mindset and a passion for achieving positive outcomes for individuals and communities.
• Strong communication, influencing and stakeholder management skills.
• Experience leading service improvement initiatives and embedding innovative ways of working.
• A resilient, values-led approach and the ability to make sound decisions in challenging situations.
• A Level 4 Certificate in Housing (or equivalent), or willingness to work towards this qualification.
• A full UK driving licence and access to a vehicle for business use.

Why you'll love it here

Alongside a role where you'll genuinely make a difference, you'll also get:

• Agile working
• £51,154.88 plus £2,000 car allowance per year
• A supportive and collaborative leadership team
• Opportunities to shape and influence services across Yorkshire
• Ongoing professional development and learning opportunities
• The chance to work for an organisation that's passionate about customers, communities and colleague wellbeing

So, now you're really interested?

At Yorkshire Housing, we're actively building a working environment that's inclusive as well as diverse, where everyone can contribute their best work and be themselves.

We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds to apply.

We know that not all candidates will meet every single requirement. If your experience looks a little different from what we're looking for and you think you can bring value to the role, we'd love to learn more about you, so please apply.

If you require any additional support with your application, or have any further questions, please contact our fab recruitment team via email at recruitment@yorkshirehousing.co.uk.

The fine print

Closing date: 06.09.26 (we may close early if we get lots of great candidates!)

First stage interviews: 09 & 10.09 (via Teams)

Location: Agile across Yorkshire

DBS check required: Yes